ServiceNow DevOps Delivery Leadership
Independent Consultant Engagement | 7-Month Assignment | Immediate Start
Our client, a global provider of technology services to multinational organisations, is seeking an experienced consultant to provide ServiceNow DevOps delivery leadership within a complex enterprise environment. The engagement requires a combination of technical leadership, delivery governance, platform expertise and stakeholder management to support the ongoing evolution, stability and performance of the ServiceNow estate.
The successful consultant will provide leadership across DevOps delivery activities, coordinate multi-party teams, drive operational improvements and establish effective governance to ensure the successful delivery of platform changes, enhancements and releases.
Scope of Services
The consultant will be expected to:
- Provide leadership and coordination across the ServiceNow DevOps function, ensuring the effective delivery of agreed platform objectives and priorities.
- Lead and direct DevOps delivery activities across client, supplier and third-party teams, promoting collaboration, accountability and continuous improvement.
- Guide the prioritisation and management of platform demand, including incidents, changes and enhancement initiatives, ensuring alignment with business priorities.
- Oversee the end-to-end DevOps lifecycle, including CI/CD pipelines, release management, deployment processes and environment governance.
- Assess and enhance the DevOps operating model, embedding best practices in automation, monitoring, standardisation and service reliability.
- Establish and maintain appropriate governance forums, reporting structures and stakeholder engagement activities to support effective decision-making and delivery oversight.
- Act as a senior liaison across business stakeholders, IT teams, systems integrators and technology vendors, ensuring alignment on priorities, risks and delivery outcomes.
- Define, monitor and improve delivery KPIs, service performance measures and operational metrics, driving continuous optimisation and platform scalability.
Expected Outcomes
The engagement is expected to deliver:
- Improved effectiveness and maturity of the ServiceNow DevOps operating model.
- Enhanced release governance, deployment controls and platform stability.
- Improved CI/CD practices and automation capabilities.
- Increased visibility of delivery performance through KPIs and reporting.
- Stronger coordination across stakeholders, suppliers and delivery teams.
- A roadmap for ongoing service improvement and platform optimisation.
Required Experience and Expertise
The consultant should demonstrate:
- Significant experience providing leadership for enterprise-scale DevOps functions and technology delivery teams.
- Strong ServiceNow expertise across platform development, operations, release management and service delivery.
- Proven experience leading multi-disciplinary teams and coordinating delivery across multiple suppliers and stakeholders.
- Hands-on experience with Agile delivery models, backlog prioritisation and demand management.
- Strong understanding of CI/CD practices, release management, deployment processes and integration architectures.
- Experience establishing governance frameworks, operating models and performance management approaches within complex enterprise environments.
- Excellent stakeholder management, communication and facilitation skills, including experience working with senior business and technology leaders.
