Sales Representative, Independent Retailers

As part of our interview process and our commitment to building high-performing teams, we’ve partnered with The Culture Index Program to better understand work styles and team dynamics. To support this process, we kindly ask you to complete a brief survey as part of the application process when submitting your profile. It should take no more than 7 minutes, and there are no right or wrong answers. We appreciate your participation and look forward to learning more about how you might fit within our team! 

Culture Index Survey: https://go.cultureindex.com/p/GSKxBPkPllLjHcG

Sales First Distributing has been serving the Mass Market and Retail class of trade for over a decade. We partner with top manufacturers of TCGs, sports cards, and other collectibles, offering superior customer service. We provide warehouse and store-level distribution as well as B2C fulfillment for the best brands in the industry.

The Sales Representative will manage and grow independent accounts by maintaining strong relationships with current customers while identifying opportunities to expand the customer base.

This role is ideal for a self-motivated, organized, and persuasive professional who thrives on building strong customer relationships, enjoys solving challenges, and balances proactive outreach with attentive account management. The representative will combine technical expertise with effective communication to ensure customer satisfaction and optimize product assortment.

Key Responsibilities:

• Maintain and strengthen relationships with existing accounts, supporting product launches and ongoing inventory needs.
• Identify opportunities to grow the new customer base through phone based outreach, conventions, and new account development with both in-bound and self generated prospecting.
• Manage customer expectations for high-demand, allocated products, ensuring smooth order flow and timely communication.
• Upsell additional categories and products to expand stores’ consumer offerings and increase revenue.
• Monitor accounts receivable (A/R) and credit limits.
• Providing guidance on product features, usage, and best practices.
• Coordinate with internal teams, including warehouse and operations, to ensure accurate order fulfillment and timely delivery.

Qualifications:

• Experience with heavy phone work, cold calling is a must.
• Former/current work in account management, sales, or customer-facing roles, preferably in retail, hobby, or related consumer products.
• Expereience in distribution, selling supply chain materials, and warehouse/logistics knowledge is a plus.
• Strong communication, relationship-building, and influencing skills.
• Motivated to generate revenue with an ability to manage multiple accounts and priorities effectively.
• Proficiency with outreach and proactive business development.
• Detail-oriented, organized, and able to track A/R, credit limits, and product allocations.
• Technical aptitude and ability to educate customers on product offerings.
• Exeperience in the TCG / Sports Cards industry or active player or collector is a very nice to have.

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