IT Major Incident / Problem Manager

Hi ,
Hope you are doing well..!
This is Ramya from Blackapple Solutions Ltd.
At the moment we have an urgent opening for IT Major Incident / Problem Manager for Contract position based at Crawley, England.
Here below I am sending you the job description for your referral. Please let me know your interest as soon as possible along with your updated CV and below mentioned details so that I can process your resume to my client NIIT Technologies.

It would be great if you could refer your friends or colleagues who are looking for similar kind of roles.
please fill in the details And send it me ASAP:
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Willing to work in Crawley, England(Yes/No):
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Job Description:
Role                      : IT Major Incident / Problem Manager
Location               : Crawley, England
Job type               :  Contract(3-6 months)
Client                    : NIIT Technologies
Job Description

• The Major Incident / Problem Manager will report to the IT Operations Manager.
  
• The primary responsibility will be to ensure that root-cause is established for all major incidents and that a formal RCA is published within agreed SLAs.
  
• In addition, the current Major Incident and Problem management processes should to be reviewed improved, and where agreed with the IT Operations manager, improvements implemented. Implementation will include documentation and mentoring of all IT stakeholders.
  
• The management of all Major Incidents during office hours and on a rota for out of hours forms a key part of the role, with the collation and production of MIRs to the business in a given timescale. This role also incorporates Problem Management from Major Incidents, RCA reports and proactive analysis of trends in incidents eliminating recurring incidents and minimising the impact of incidents that cannot be prevented.
  Principal Accountabilities:
  
• Responsible for the major incident and problem management discipline, ensuring an effective and coordinated set of processes are developed and maintained across all services, suppliers and customers
  
• Co-ordinates rapid response to major incidents and problems, ensuring that appropriate action is taken to investigate and resolve them, with minimal downtime to systems and services
  
• Ensures the specific technical skills required are provided to deliver an effective incident and problem management function providing gap analysis and roadmap for improvement of service
  
• Analyses incident and problem reports and statistics to propose resolutions to reduce the number of incidents, by proactively identifying and preventing possible incidents
  Requirement:
  
• Excellent communication and organisation skills
  
• Proven track record in Incident and Problem Management
  
• You will be a self-motivated achiever who gains satisfaction from providing excellent customer service
  
• CRB Security Check required
  Qualifications and Experience
  
• Proficient in knowledge of the IT infrastructure (hardware, databases, operating systems, local area networks etc) used within own organisation
  
• Has a broad knowledge and understanding of IT concepts and architectures, coupled with proven experience of successfully managing incidents and problems
  
• Has general awareness of the nature of business-critical incidents, and of their implications for the business
  
• Relevant ITIL intermediate qualifications, ITIL Expert desirable.
  
• Experience in the complexity of an airport environment is highly desirable
  Kind Regards
  Ramya
  Junior  IT Recruiter
  Recruitment Consultant (UK & Europe) | Blackapple Solutions Ltd
  8 Cherry Tree Centre, Market Street, Huddersfield,
  West Yorkshire, United Kingdom, HD1 2ET
  Contact: +44-2035142336 EXT (917)
  Web   : www.blackapple-solutions.co.uk
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