Help Desk Analyst

Role: The Help Desk Analyst provides technical support for organizational technology systems, hardware, software, and telecommunications equipment. This position responds to service desk calls and tickets, troubleshoots technical issues, maintains technology equipment, and supports branch and corporate locations. The Help Desk Analyst works collaboratively with the Technical Assistance Center team to provide support through phone, remote, and onsite assistance.

Work Type: Full-time, on-site at our Westminster Administrative office in St. Paul, MN

Major Duties and Responsibilities

• Respond to service desk calls, tickets, and support requests.
• Troubleshoot, document, and resolve technical issues.
• Provide support through phone, remote, and onsite assistance.
• Collaborate with Technical Assistance Center team members to provide technology support for branch and corporate locations.
• Travel to branch locations as needed to provide onsite support, equipment deployment, maintenance, troubleshooting, and project assistance.
• Support branch openings, relocations, remodels, and technology-related initiatives.
• Provision and support user accounts, access requests, password resets, and multifactor authentication.
• Assist with software installations, upgrades, and technology deployments.
• Coordinate with vendors and internal departments to resolve technology issues and support business operations.
• Create and maintain technical documentation and knowledge base articles.
• Maintain technology inventory and asset records.

Other Duties 

• Comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
• Exhibit Blaze’s Core Value’s: Better Lives, Thoughtfully Compassionate, Minnesota’s Best, and Give Back
• Regular and predictable attendance
• Perform other duties as assigned to support effective department operation.