Laser Optics Specialist

BE PART OF A MANUFACTURER LIKE NO OTHER.
When you work with the world's most innovative companies, you know you're making a difference. Our clients are the game changers, leaders and investors who fuel the global innovation economy. They're the businesses behind the next fabrication breakthroughs. And the visionaries whose new technologies could transform the way people live and work.
They come to BLM GROUP USA for our expertise, deep network and nearly sixty years of experience in the industries we serve, and to partner with diverse teams of passionate, enterprising BLMers, dedicated to an inclusive approach to helping them grow and succeed at every stage of their business.
Join us at BLM GROUP USA and be part of bringing our clients' world-changing ideas to life. At BLM, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities BLM GROUP serves. We pride ourselves in having both a diverse client roster and an equally diverse and inclusive organization.
We offer a competitive benefits package which includes medical, dental, vision, 401k with company match, life/disability and many others!
Job Title: Laser Optics Specialist
Department: Technical Service
FLSA Status: Non-Exempt
Cost Center: US1000005A - Service
Summary
Under general supervision of the Director of Service, the Laser Optics Specialist is responsible for operation, maintenance, testing, and alignment of laser and optical systems, collecting and analyzing data concerning laser optics, tracking shipments and returns of optics components, repair and diagnosis of optic components in the field, assist Field Service Technicians in troubleshooting, diagnosis, and repair of optics components. Ensure all documentation is properly maintained for internal, corporate, and customer reporting purposes. Facilitate timely resolutions for customer issues and questions while maintaining a positive client relationship.
Essential Functions
The duties listed below are the specific duties and tasks that someone in this position must accomplish. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the level and/or class of this position.

• Operate complex laser and fiber optic equipment, performing routine maintenance and repair, troubleshooting malfunctions, and ensuring optimal performance.
  
• Assemble precision opto-mechanical and electro-optical components, and perform precise optical alignment of lasers, lenses, and mirrors.
  
• Conduct system performance tests and collect photonic test data to aid in failure analyses.
  
• Adhere to strict laser safety protocols and maintaining clean work environments, such as clean rooms, to prevent contamination of sensitive equipment.
  
• Document all procedures, test results, maintenance activities, and collaborate with internal teams as needed.
  
• Keep accurate records of optics replacements categorizing by customer, serial number of components, dates and reason of failure.
  
• Ensure proper reports are accurately completed and shared with the appropriate team(s) or team members.
  
• Analyze records to identify repeat failures and perform root cause analysis.
  
• Research required information using available resources such as SAP, C4C, etc.
  
• Develop procedures and adequate infrastructure for in-house optics repairs and hot testing.
  
• Ensure stock quantities of optical components are adequate in relation to demand.
  
• Interface with our factory and optics suppliers directly to improve the reliability of optics components.
  
• Provide quarterly reports and KPIs to management.
  
• Travel to customer sites as needed to perform root cause analysis of optics failures.
  
• Assist Field Service Technicians with troubleshooting optics issues.
  
• Provide training to the Service department team members as needed.
  
• Identify and escalate issues to management or redirect them to the appropriate team as needed.
  
• Accurately process and record call transactions, while performing any administrative tasks as needed.
  
• Ability to work required overtime as determined by operational needs.
  
• Ability to travel up to 30% as needed by management.
  
• Other duties as assigned by management.