Experts in the art of hospitality, Idaho Central Arena and Block22 Companies create memorable experiences. We are a destination for experiences beyond the ordinary, the heart of downtown Boise. As a Guest Services team member at IC Arena, you will serve as a frontline ambassador, helping guests feel welcome, informed, and safe while ensuring a consistent and positive event-day experience. We are hiring Ticket Takers and Guest Service Ushers.
Team members may be assigned to a variety of guest-facing responsibilities depending on the event and staffing needs. Duties /
Responsibilities:
- Provide a professional, friendly, and welcoming presence throughout the arena, proactively engaging with guests and offering assistance to help create a positive and memorable experience.
- Utilize hand-held ticket scanners to efficiently and accurately process guest entry while providing a welcoming first point of contact.
- Assist guests with finding assigned seating, suites, concessions, restrooms, and other areas of the facility while providing helpful information and directions.
- Assist guests with accessible seating and other accessibility needs, ensuring all guests feel welcomed, respected, and supported.
- Promote and maintain a safe, comfortable, and family-friendly environment by remaining aware of surroundings and proactively identifying potential guest or operational concerns.
- Enforce arena policies and event procedures in a friendly, fair, and consistent manner, including Stop and Wait for the Whistle, standing behind designated lines on the concourse, and the no-alcohol-outside-the-building policy.
- Communicate potential safety, security, or guest-related concerns to Arena Security or management and assist with resolving issues when appropriate.
- Maintain a positive, approachable, and professional demeanor while demonstrating teamwork, respect, integrity, and passion throughout every event.
- Have fun and help create an energetic, welcoming environment that makes guests want to return.
- Perform other job-related duties as assigned.
