Your responsibilities and impact as a VIP Concierge will include:
Managing requests from VIP clients via phone, email, and chat in German and English
Coordinating exclusive reservations and travel bookings tailored to client preferences
Providing expert advice on luxury dining, events, shopping, and cultural activities
Handling urgent and complex requests with efficiency and discretion
Ensuring an exceptional, personalized experience from start to finish
Skills, qualifications, and interests needed to succeed in this role:
You are a native-level German speaker and have at least a B2 level of English
You have experience in customer service, hospitality, travel, or luxury services
You are a strong communicator with a proactive and solution-oriented mindset
You enjoy working with international clients and creating exceptional experiences
You are adaptable, detail-oriented, and confident in handling high expectations
What’s in it for you?
Permanent contract (CDI) with a 3-month probation period
40-hour workweek with rotating shifts between 7:00 AM and 9:00 PM, Monday to Saturday
Gross salary of 21.000€, paid over 14 months
Attractive performance bonus paid quarterly
Hybrid work model after 3 months
Meal voucher card
30€ monthly transport allowance
Full health insurance coverage including dental and optical coverage after 6 months
Office located in central Lisbon – Avenida da Liberdade
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Are you already experienced in interacting with Customers? Do you like to help a variety of people while contributing to a project in industrial technology in an international company? Are you interested in living in a vibrant city which different cultures, excellent food and beautiful beaches? Then don´t hesitate to check out our client´s new job opportunity. Your responsibilities and impact working as a Customer Satisfaction expert  will be: Support of new/existing customers Close cooperation with the sales, application engineers as well as the engineering department Quotation processing: checking and recording queries, coordinating customer-specific tooling solutions with the specialist departments and field service, commercial quotation preparation, preparing and submitting quotations to the customer, following up on open quotations in collaboration Order processing: checking and recording of sales documents with the help of the shared service team, coordination of customer-specific tooling solutions with the specialist departments and field service, dispatch of order confirmations, invoices and, if necessary, drawings, management of open orders Complaint management CRM Support of sales promotion activities (promotion, campaign, end of quarter) Digital document management and filing according to standardized, predefined criteria Responsibility for customer satisfaction in general (SLI)