Job Purpose:
The UBE Specialist is responsible for driving and influencing the achievement of sales and promotions targets through effective leadership and support of sales supervisors. The role oversees the execution of operational processes across the UBELONG channel, builds capability within the UBELONG operations team, and ensures Sales Reps, Team Leaders, and UBELONG Agents are equipped, motivated, and performing against targets.
Key Responsibilities:
Client & Customer Management (External)
- Build strong relationships by addressing customer issues and complaints in a timely manner.
- Ensure UBELONG agents and Team Leaders are educated in T3 product services and features.
- Provide quality customer service, including interacting with customers and effectively handling complaints from customers, Team Leaders, and UBELONG agents at promotions.
Operations Management
- Own execution and adherence to operational processes and procedures for effective, efficient UBELONG team operations, identifying opportunities and weaknesses within territories.
- Guide Sales Reps, Team Leaders, and UBELONG agents on correctly allocating and managing stock from the App, and log calls to the T3SA App (including when Rica is not working).
- Ensure all Sales Rep, Team Leader, and UBELONG agent reports are submitted daily, and follow up on any outstanding reports; manage inventory and stock, keeping detailed records of inventory use and sales.
- Respond to emails and calls in a timeous manner, continually look for opportunities to hire new Team Leaders and UBELONG Agents, ensure brand materials and working spaces meet company presentation standards, and maintain trust relationships with shareholders and business partners.
Building Capability
- Build capability through the development of a UBELONG operations team, and continually educate Agents and Supervisors on the importance of loading airtime on the sims and using the T3SA App efficiently.
- Assist management with hiring processes and new team member training in the field, and provide support and guidance on career path planning, on-the-job training, coaching, and mentoring to direct reports.
Leadership and Direction
- Drive and meet sales targets through support and coaching of the team, managing Supervisors day-to-day and providing encouragement, clear team goals, and identification of training and skill needs.
- Through inspirational leadership, build accountable, full-service teams focused on stakeholder needs; role model core values, and develop, promote, and direct equal opportunity policies.
Performance Management
- Take full responsibility for the performance of all direct reports, motivating and managing them against quality standards and agreed benchmarks.
- Encourage a company culture that drives top performance and high morale, collaborating with management to drive objectives.
- Generate and share comprehensive, detailed reports on team performance, mission-related objectives, and deadlines.
Competencies:
Self-Management
- Maintain quality, productivity and compliance with internal procedures.
- Plan and prioritise tasks, manage competing demands and adapt to change.
- Balance personal objectives with organisational needs.
Sales & Promotions
- Support and coach the UBELONG team to achieve sales targets and execute promotions effectively.
- Develop and monitor a 3-month promotional plan with Supervisors, reporting deviations to the Line Manager.
- Assist with recruiting UBELONG promotion agents, identifying potential areas and ensuring teams have sufficient promotional materials.
Education & Experience:
- Matric; a university degree or diploma is advantageous.
- 12 Months – 3 years’ experience as an independent practitioner, including supervisory or managerial experience.
Technical Skills & Behavioral Skills
- Effective communication, customer focus, talent development, results-driven, planning and alignment, and resilience.
- Proficiency in the T3SA App for stock allocation, call logging and reporting, with basic inventory and reporting administration skills.
