Job Purpose:
The Maintenance Technician is responsible for the installation, maintenance, and replacement of metering equipment, while providing technical support to customers on meter-related queries. The role ensures accurate meter functionality, reliable data communication, and high levels of customer satisfaction.
Key Responsibilities:
- Install, replace, and maintain electricity/water meters.
- Replace and configure SIM cards in metering devices to ensure proper communication.
- Diagnose and resolve meter faults and communication issues.
- Conduct site visits for inspections, repairs, and maintenance.
- Respond to customer queries regarding meter performance, readings, and functionality.
- Ensure compliance with safety standards and company procedures.
- Record all maintenance activities, replacements, and customer interactions accurately.
- Assist with meter readings and verification when required.
- Escalate complex technical issues to senior technicians or management.
- Maintain tools, equipment, and company assets in good condition.
Competencies:
- Strong problem-solving and troubleshooting skills.
- Good communication and customer service abilities.
- Attention to detail and accuracy.
- Ability to work independently and collaboratively.
- Basic computer literacy (reporting and logging work).
- Effective time management and ability to meet deadlines.
Education & Experience
- Grade 12 / Matric.
- Technical qualification (Electrical / Engineering / similar) advantageous.
- Basic knowledge of metering systems and telecommunications (SIM cards, signal issues).
- Valid driver’s license.
- Ability to work in the field and travel to various sites.
