TITLE:
QUALITY ADMINISTRATOR
DEPARTMENT:
COMPLIANCE
REPORTS TO:
QUALITY COMPLIANCE MANAGER
FLSA STATUS:
NON-EXEMPT
JOB DESCRIPTION REVISION:
09/04/24
BASIC FUNCTIONS
The Quality Administrator will provide support to the Quality Compliance team in maintaining a strong overall Quality Compliance Program including the Quality Management System and Supply Chain. This individual has the responsibility and authority to carry out all assigned tasks.
SPECIFIC DUTIES
GENERAL:
- Produce detailed Excel, Word, and PowerPoint reports/presentations as needed by Department Leads.
- Preparation of Quality Management Reviews, acquiring accurate data necessary to communicate the Quality Management System.
- Evaluating QMR data and reporting back findings including but not limited to: trends, areas of concern, etc. to Department Leads.
- Update management on open items related to projects.
- Coordinate schedules, activities, meeting minutes and follow-up action items.
- Provide support to External Provider Qualification program; identify risks and opportunities for improvement.
- Provide support for updating all vendor files in EPDS as per approved Vendor Forms.
- Assist Compliance team with functions related to document control.
- Lead and/or conduct internal audits throughout the organization as directed by the Audit Program Manager in accordance with ISO19011
- Assist personnel with on-the-spot audits and process walk through as requested.
- Member of the "Surveys Team", thus responsible for completion of Incoming Self-Assessments as directed by the Director of Contracts.
- Training of personnel when requested by Management on any responsible processes.
- Act as a backup administrator to the Compliance Regulatory Platform.
- Ensure compliance with company code of conduct and all applicable laws, regulations, rules and policies.
- Update maintain and grow tracker with any applicable incidents as directed
- May be assigned additional responsibilities as directed by the Quality Compliance Manager
QMS TRAINING ADMINISTRATOR:
- Input training requirements provided by the Management Representative for all QMS applicable job titles
- Ensure newly onboarded employees are meeting training requirements within the 90-day probationary period
- Ensure training of revised documents are completed within the two-week CTG requirement. Follow up with department heads as needed to ensure trainings are conducted
- Send Weekly Delinquent Training Report to department heads as applicable.
- Follow up with department heads regularly to ensure trainings are conducted and training records are closed
- Upload and maintain employee certifications within the Compliance Regulatory Platform
- Monitor employee certification expiration dates and notify department heads accordingly
- Ensure operational employees’ vision exams are up-to-date and notify department heads accordingly
STANDARD REQUIREMENTS
Comply with all requirements of International Standard ISO9001, ISO17025 and ISO27001, NIST 800-171, CMMC – Cyber Security and Informational Data Security Requirements. Aerospace Management System Standards AS9100, AS9120, IDEA- QMS-9090, ASA-100 and supporting construct standards AS6081, AS6171, IDEA-STD-1010, AC7402-CAAP, CCAP-101, FAA AC00-56, ANSI/ESD S20.20. All employees shall commit and comply with the requirements of AS5553 for Counterfeit Electrical, Electronic and Electromechanical (EEE) Parts – Avoidance, Detection, Mitigation and Disposition practices.
METRICS AND MEASURABLES
- Weekly recertification rate to meet annual requirements for External Providers (as needed with Supply Chain designee)
- Re-Certification rate average turn time.
- Procurement (Sales) Weekly completion rates
- Sub-Tier assessments submitted for completion + return rates.
- New Sub-Tiers added monthly.
- Closures of all said projects within CTG’s Compliance Project Management tool
- Customer Surveys received and documented monthly
EDUCATION / EXPERIENCE / COMPENTENCY
- Bachelor’s degree, preferred.
- 1-3 years of administrative experience.
- Proficiency in MS Office with expertise in Microsoft Word, PowerPoint, Excel and Project Management Tools.
- Detail oriented and comfortable working in a fast-paced office environment
- Exceptional communication skills.
- Superior organization skills and dedication to completing projects in a timely manner.
TRAINING REQUIREMENTS
ALL TRAININGS OUTLINED FOR THIS JOB DESCRIPTION ARE IDENTIFIED WITHIN CRESTWOOD TECHNOLOGY
GROUP’S TRAINING MATRIX, LOCATED WITHIN THE LEARNING MANAGEMENT TOOL WITHIN EACH INDIVIDUALS PRE-REQUISITES.
