JOB SUMMARY:
The Property Manager will be responsible for overseeing the daily operations of multi-family residential complexes. Included in the day-to-day operations is providing exemplary living experience and the highest possible quality of service at a superior value for our residents.
DUTIES/RESPONSIBILITIES:
- Achieve occupancy goals through strategic advertising, property tours, and timely filling of vacancies.
- Respond to inquiries via phones, internet and walk-ins form prospective residents
- Schedule and conduct property showings with prospective residents
- Determine the eligibility of prospective residents according to company policy
- Manage and maintain the property management system
- Communicate effectively with vendors/contractors in a timely manner
- Maintain accurate records, compiling reports and documentation
- Provide excellent customer service and resident relations
- Ability to follow company safety requirements and maintain a secure premises of the property while providing solutions where applicable.
- Supervise maintenance activities in conjunction with the Maintenance Supervisor
- Conduct routine inspections of the property, including common areas, grounds, and amenities
- Ensure work orders are completed in a timely manner
- Conduct market surveys, staying competitive with competition
- Operate within non-discriminatory and Fair Housing laws
- Assist in property budgets
- Collect rents from current residents and assist in collections of delinquent accounts
- Monitor property performance metrics, such as occupancy rates, rent collections rates, and expense ratios
- Implement strategies to improve property performance, including cost-saving measures and increasing tenant retention
- Maintain and exceed personal KPI metrics, such as lead generation, lead-to-showing conversions, lease conversions, response times to tenant inquiries, and maintenance issue resolution times and other metrics as determined by Supervisor
- Analyze property data to identify trends and areas for improvement
- Other duties as required/assigned
