Job Summary
This role is responsible to audit freight bills that are over five dollars in variance causing a negative margin. The importance of this is to make sure customers are getting accurate invoices and that carrier have the right documentation to be able to support these increases.
Duties and responsibilities:
- Audit invoices for any changes that occurred after the shipment was received from carrier
- Send invoice variances to the correct charge queue. (Carrier, BG, and Customer)
- Make sure carrier has supporting documents for increased charges to our customers.
- Must be able to communicate between Carrier, BG, and Customer teams.
- Must be able to understand customer contracts and carrier rules tariff.
- Responsible for working Return queue and initials after shipment returns for documents queue
- Audit Blue Ship daily
- Providing short and to the point notes to Customer, Carrier, and BG teams so teams will be able to understand what needs to be done to get invoice corrected.
Qualifications:
- Minimum high school diploma required. Some college preferred but not required
- Previous Billing and/or Customer Service experience required
- Logistics industry experience preferred but not required
- Must have excellent communication skills, written and verbal
- Must have the ability to read, analyze and interpret documents, technical procedures or company memos
- Ability to calculate figures and amounts such as proportions, percentages, area, volume and density
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
- Ability to interpret a variety of instructions furnished in written, verbal, diagram, or schedule form. Understand and recognize consistent trends.
- Be proficient in internet software, Microsoft Word, Outlook and strong Excel ability.
