Responsibilities:
- Responsible to detect, monitor, identify, root cause and support resolution of system issues.
- Coordinate operational activities and system level readiness for internal and external maintenances and new service offerings for the platform.
- Assist in requirement definition for product and platforms related to provisioning operational needs
- Strong understanding of operational procedures, protocols and communication paths.
Provide feedback to leadership regarding issues and exceptions that are negatively impacting key performance metrics or business goals. Escalate and prioritize issues.
- Analytical skills with ability to turn data into meaningful information and present findings
Position requires operation support per on-call schedule.
- Bachelor’s degree in computer science, engineering, information systems or other related field, or equivalent experience.
- Minimum 7 years of relevant Wireless, Engineering or IT experience.
- 4 years working with enterprise systems responsible for production /operational support, performance monitoring and system improvement.
- Experience working with technical teams during time sensitive/issue resolution incident management
- Demonstrated ability to prioritize and organize job responsibilities
- Advanced proficiency with MS Excel
- Advanced proficiency in interacting with relational databases in Oracle as well as writing and analyzing SQL
- Self-motivated, self-starter and proactive
- Strong analytical and problem solving skills
- Appropriate interpersonal styles and communication methods to work effectively with business partners to meet mutual goals
- Demonstrated ability to organize and correlate data for system resolution and analysis
- Demonstrated ability to learn complex systems/processes quickly
Preferred:
- Understanding of cellular network technology, telecommunications industry, or telematics
- Experience with web services (XML, WSDL, SOAP) and transactional monitoring
- Experience in process improvement engineering
Education and Training
- Bachelor’s degree in computer science, engineering, information systems or other related field, or equivalent experience.
- Minimum 7 years of relevant Wireless, Engineering or IT experience.
- 4 years working with enterprise systems responsible for production /operational support, performance monitoring and system improvement.
If you are interested, give me a call. Greg Cole, Senior Technical Recruiter, blueStone, LLC at 847.440.2452 [email protected]
