Mobile Device Support Specialist

This role is on the End-User Computing team, which is responsible for testing, designing and implementing user facing enterprise solutions specifically to enhance their productivity. The successful candidate will be self-motivated with a broad understanding the Mobility market and a deep understanding of AirWatch, iOS and Android technologies. The role will require excellent problem-solving skills and the ability to rapidly learn and apply new and constantly evolving technologies.

4+ years of mobile support services experience

In-depth experience in supporting iOS, Androids, Windows and other smartphones and tablets

In depth knowledge and experience in Mobile device configuration, app installations and troubleshooting

In-depth understanding of AirWatch and/or other Mobile Device Management systems (MDMs) as it pertains to mobile device support

Excellent client management skills, both through verbal and written interaction

Ability to work independently and collaboratively, outside of comfort zones

Good project management skills; ability to coordinate with colleagues on the project team; capacity to deliver results on time

Outstanding communication skills including the proven ability to convey complex ideas through clear communication, concise reports, and effective oral presentations

Excellent understanding Microsoft Outlook, Microsoft Direct Access and Windows platforms