The Maintenance Technician will perform preventative plant maintenance, outage restoration, signal level balancing, troubleshooting and repair for broadband two-way residential and business commercial services for cable television and high-speed internet, including but not limited to fiber nodes, trunk amps, power supplies and plant distribution.
- Troubleshoot and repair fiber, trunk and distribution problems associated with power levels, RF, AC and DC on the forward and reverse plant.
- Perform preventative maintenance of power supplies, plant electronics and physical plant components.
- Participate in performing 24-hour FCC Proof of Performance Test.
- Perform routine balancing, alignment and adjustment of plant equipment used to amplify and process signals, including but not limited to fiber nodes, trunk amps, power supplies and plant distribution amps.
- Repair signal leakage and participate in system’s on-going CLI monitoring/repair program.
- Perform the duties of a Service Technician, when needed, to troubleshoot and repair customer cable or high-speed internet services from plant distribution amplifier/line extender to the applicable customer premises equipment (CPE) (ie: TV set, Cable Modem, Set Top Converter, DVR, etc.…) for residential and/or commercial dwellings, including the repair, replacement, installation of aerial & underground drops, interior wiring, splitters, mini-amps, connectors and drop splices.
- Participate in scheduled on-call (stand-by) duties for providing technical repair and system maintenance during non-business hours. Work weekends and overtime as requested by supervisor to meet the needs of company and customers.
- Maintain daily records, logs, receipts, and other necessary documents.
- Maintain a clean, secure and properly stocked assigned company vehicle.
- Perform all assigned duties in compliance with company policies, specifications and those applicable to the requirements of OSHA, FCC, NEC and local ordinances.
- Provide customer feedback, promote & sell company services. Maintain an appropriate and professional image with the community through appearance and demeanor.
- Perform other duties as assigned/requested by supervisor to achieve company goals and objectives.
- Knowledge of appropriate testing equipment (e.g., spectrum analyzer, signal level meters, TDR’s, cable line toners, ohm meters, CLI detection meters, etc.)
- Knowledge of National Electric Code and National Electrical Safety Code.
- Ability to perform all splicing and equipment configuration on different coaxial cable sizes and on fiber optic.
- Ability to read and comprehend system design prints.
- High School Diploma/GED or equivalent experience
- Minimum of 3 years as CATV Service Tech or related technical experience
- Knowledge of appropriate testing equipment (e.g., spectrum analyzer, signal level meters, TDR’s, cable line toners, ohm meters, CLI detection meters, etc.)
- Knowledge of National Electric Code and National Electrical Safety Code
- Analytical skills that allow for accurate data comparisons.
- Demonstrated ability to manage time and prioritize projects to meet deadlines.
- Strong written and verbal communication skills to effectively relate data to coworkers.
- Excellent critical thinking skills to help solve business problems and make decisions.
- Tendency to pay close attention to small details that could impact results.
- General knowledge of business operations, objectives, strategies, process and inform.
- Medical, Dental and Vision
- PTO & Holidays
- 401K + Match
- Life Insurance
- FSA & HSA
- Short Term/Long Term Disability
- Legal Plan Support & EAP
