Ø Call new leads derived from lists, referrals and advertising programs.
Ø Follow up with leads who have been contacted in the past
Ø Conduct initial qualification of leads based on brief phone discussion
Ø Set appointments for Business Development Sales Manager or Director of Business Development for program discussion and ultimate goal of closing qualified leads
Ø Use email to correspond with leads to follow up and/or to confirm appointments
Ø Use provided CRM to capture information regarding leads as well as facilitate lead flow to others in the area
Ø Provide feedback to others in department related to information prospects share that could be helpful in advertising/marketing as well as our overall programs
Ø Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Ø Keep records of customer interactions, process customer accounts and file documents
Ø Follow communication procedures, guidelines and policies
Ø Go the extra mile to engage customers
Ø Resolve customer complaints via phone, email, mail or social media
Ø Use telephones to reach out to customers and verify account information
Ø Greet customers warmly and ascertain problem or reason for calling
Ø Advise on company information
Ø Suggest solutions when a technical problem occurs
Ø Inform customer of deals and promotions
Ø Work with Key Accounts Manager to ensure proper customer service is being delivered
We are looking for a person who has:
Ø Excellent verbal and written communication
Ø Friendly, can-do attitude
Ø Professional and able to connect/make a great impression on the first call
Ø Handle rejection well; move on to the next call quickly
Ø Fast learner who can adapt to change
Ø Competitive dialer who also has a team attitude
Ø Used to working in graveyard shift or willing to do so
Ø More than one year of customer service experience or experience as a client service representative.
Ø Strong phone contact handling skills and active listening.
Ø Customer orientation and ability to adapt/respond to different types of characters
Ø Ability to multi-task, prioritize and manage time effectively
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Blurbpoint - “Success Just A Click Away” The tagline speaks itself about the company. Blurbpoint is a leading SEO company in Ahmedabad, India that serve robust SEO, SMO, PPC & Content Marketing services to all the marketing needs, analyzing the solutions for business and build a business- into a brand. A full-fledged digital marketing agency, that has a team of SEO experts. We specialize in paid marketing, search marketing and all aspects of digital marketing. We have marked a list of happy and premium clients as the leading names on our list.