The Route Operations Specialist is a member of the Local Purveyor’s leadership team and is responsible for managing office operations and compliance within the route. Under general supervision of the Local Purveyor, the Route Operations Specialist manages back office functions for the route including collections and payment processing, Selling Event compliance, and general office. This role requires a demonstrated passion for the Brand, attention to detail, effective communication skills, and the ability exercise sound judgment.
Essential FunctionsSelling Events
- Manage the Selling Event schedule to ensure compliance with required schedule
- Supervises the Brand Concierge and Premium Advantage team to ensure proper training, scheduling, communication, supplies, etc.
- Create Go-Spot-Check missions for events
Office and Operations Support
- Support Local Purveyor with collections and payment processing
- Call on customers as requested by the Local Purveyor
- Manage personnel matters for route as required including DOT forms and new hire paperwork
Warehouse Operations
- Responsible for overall direction of warehouse operations including:
- Leading, directing, and supervising the activities of warehouse and/or delivery employees.
- Proper execution of delivery receiving, product rotation (FIFO), and order fulfilment.
- Validation of final order processing, scale operation, and customer invoicing.
- Ensure compliance with federal, state, local, and company health and safety regulations.
- Responsible for FSMA recordkeeping for warehouse operations.
- Adhere to preventative maintenance schedules for warehouse equipment
- Responsible for completing and validating inventory control processes including:
- Conducting weekly physical count and placing weekly FB order
- Confirming inventory movement, adjusting for changes (e.g. sale or focus items), and adjusting inventory levels to reduce shrink and minimize out of stock items
- Researching/authorizing credit memos and destruction of out of date product
Personnel Management
- Assists the Local Purveyor with identifying qualified candidates for openings within the route.
General
- Complete additional activities or special projects as assigned by Local Purveyor
Education and Experience
- High school diploma or equivalent; including basic math and reasoning
- 3+ years of experience working in an office environment, A/P or A/R experience a plus
- High school math competency, basic reasoning and computer skills
- Proficient in Microsoft Office Suite including Excel
- Proficient in QuickBooks
Physical Requirements
- Ability to stand for a minimum of 4 hours
- Ability to bend, twist, reach, climb, stoop, kneel, crouch, and crawl
- Ability to lift or carry objects weighing up to 50 lbs.; push or pull objects up to 600 lbs.
Language Requirements
- Ability to speak, read, and write the English language
Working Conditions
- Ability to work in a refrigerated/freezer environment
- This position requires a flexible schedule including weekends and holidays based on the Local Purveyor’s schedule.
