The Director of Revenue is responsible for maximizing resort revenue through strategic revenue management, distribution strategy, and effective oversight of the Guest Experience/Reservation Sales department. This position leads the day-to-day revenue and yield operations while ensuring that all Agilysys and NAVIS/IDEAS system processes are effectively utilized to drive occupancy, revenue, conversion, and guest satisfaction.
Essential job functions include:
- Oversee the Resort’s revenue management and distribution strategy and manage day-to-day yield operations.
- Conduct daily pickup analysis and make strategy adjustments based on current performance and market conditions.
- Analyze occupancy, revenue, booking pace, and other key performance indicators to identify trends and opportunities.
- Conduct competitive benchmark studies and monitor relevant market trends.
- Create and maintain a 12-month rolling demand calendar.
- Partner with Resort leadership to align revenue strategies with overall business objectives.
- Create, implement, and adjust pricing strategies to maximize revenue opportunities.
- Analyze STAR reports and other industry and internal performance reports.
- Prepare and communicate a weekly dynamic forecast, including expected results, variances, and comparisons to budget.
- Run daily pace reports and communicate performance, trends, and recommended strategies to the management team.
- Communicate revenue trends and recommendations to the General Manager, Director of Hotel Operations, and Director of Sales & Marketing, particularly regarding pricing, policies, packages, and marketing opportunities.
- Participate as a key member of the Resort’s core Revenue Management team.
