Customer Service Representative

• Assist with answering incoming calls to the Customer Care Department.
• Assist Customer Care Team with office help (i.e., faxing, scanning, copying etc.).
• Manage and follow up on work orders submitted on online web form.
• Retrieve and document quality issues from customers
• Help solve customer issues regarding damages and repairs
• Call and schedule customer orders
• Control timely delivery of customer orders and Showroom Displays.

• Logistics experience preferred
• Must be extremely organized and be able to multitask
• Keep fellow team members on track and on schedule
• Must be a problem solver and a team player
• Must be able to work independently and efficiently
• Excellent written and oral communication skills
• A diligent work ethic is a must
• Recent/extensive IT Customer Support Help Desk Tier experience is a big plus
• Working knowledge of Microsoft Office Applications is a must

Benefits

• Medical Insurance

• Paid Vacation

• Paid holidays

• Employee Discount

• Opportunities for career growth

Compensation: starting $30K, based on experience