Administrador de garantía

<div class="trix-content"> <div>Bolte Homes is a residential construction company based in Scottsdale, Arizona. Our projects include custom homes, semi-custom homes, single-family attached homes, and multi-family homes.<br><br> </div><div>We’re seeking a Full-Time Warranty Coordinator/ Administrator to join our team. To be successful in this role you must be organized with excellent follow-up habits and able to manage a timeline-based workflow.

Responsible for all aspects of the warranty/service process, including but not limited to: construction issue diagnosis, customer service, client and trade scheduling, problem solving, budget management, conflict resolution, clear and concise communication.<br><br> </div><div>Our Warranty Coordinators provide support for the construction of new homes and ensure high-quality service to our clients by performing the following

duties:

<br><br> </div><ul> <li>Respond to all incoming warranty requests by following standard procedures set.</li> <li>Trouble-shoot construction-related issues, explain details of the warranty, and coordinate schedules of parties involved.</li> <li>Schedule inspections with homeowners, assess routine warranty claims, and complete all service requests.</li> <li>Maintain detailed Warranty Report.</li> <li>Document all warranty-related communication.</li> <li>First responder to all contacts and incoming service requests (email, phone, walk-ins)</li> <li>Clarify any questionable requests through Homeowner.

Verify accuracy of submitted Homeowner info.</li> <li>Verify correct Trade being sent requests. Distribute request to appropriate Warranty Rep and/or Trade Set Warranty Rep appointments.</li> <li>Confirm appointments.</li> <li>Follow up with Homeowners, Warranty Reps and Trades as necessary before and after appointments.</li> <li>Confirm work done or further commitments are needed.

Take action as seen fit.</li> <li>Document all significant info, actions, responses, promises, etc. so others can understand current status of all requests.</li> <li>Process or pass on requests from field warranty reps regarding trades, billing, scheduling, changes, etc.</li> <li>Create Service Orders in 2-10 Home Buyers Warranty program.</li> <li>Update/maintain lists of which Trades are contracted where and their Service contact names and numbers.</li> <li>This is a front desk position, you will be the first face visitors see when stepping inside.

Must be personable, upbeat and organized.</li> <li>Answer all incoming calls and route accordingly.</li> </ul><div>Bolte Homes is an Equal Opportunity Employer and offers a competitive compensation package including 401(k) with company matching, Medical, Dental & Vision insurance benefits.</div> </div>