In this position you will....
Lead our multi-channel trade-in operations across South East Asia. Be accountable for all day-to-day trade-in operations (including pricing and asset management) across the region, develop business cases and seek new business growth.
You will be responsible for…
- Driving the profitable use of the trade-in programmes in all channels across the region.
- Developing and deploying the physical trade-in infrastructure.
- Reviewing, qualifying and robustly challenging business cases for new opportunities before seeking approval.
- Accountability of the operational and commercial relationships with back-end trade-in suppliers.
- Managing both ‘buy’ and ‘sell’ pricing to drive optimal margin creation.
- Deciding the future strategic direction of trade-In, in collaboration with Finance, Sales and business operations.
Planning and executing operational and commercial changes to achieve market leading customer experience in the trade-In proposition.
Achieving Key Performance Indicator (KPI) targets, both internal and external
Undertaking regular reviews of competitor markets identifying key development areas and gaps in the market.
Working across the wider global group to ensure we optimise trade-in as a product and leverage local market knowledge.
For you to be successful…
We expect you to be able to demonstrate the following key competencies
Impactful
- Be an Impactful and Influential performer, driving continuous improvement.
- Focused on objectives and identifies activities and key results required to meet them
- Takes accountability and self-motivated to deliver results even in situations which are not straight-forward.
- Be customer focused, understanding and anticipating customer needs
- Actively seeks to understand customer feedback and needs and uses this in decision making and solutioning
- Uses feedback and data to provide examples to improve internal processes and services to clients
- Demonstrate creative awareness, take advantage of new opportunities and innovations
- Identifies beneficial new approaches and ways of looking at problems, introduces them within team
- Experiments with new trends and innovations and is an early adopter where they can benefit team
Literacy – Digi, Tech & Data
- Be data literate, be able to explain and use technology in a data native and data driven environment.
- Uses appropriate data, technology and digital solutions to communicate, solve problems, and access, manage, integrate, evaluate, and create information.
You will require the following qualifications and skills
- 3 years minimum experience of working in Operations or Supply Chain within the Telecommunication industry.
- Specific understanding or experience of working the trade-in market preferred.
- Ability to drive change and demonstrated ability to accomplish results, meet deadlines and commitments.
- Proven Account management skills & strong leadership.
- Excellent written and verbal communication skills (fluent in English).
- Strong analytical and problem-solving skills.
- Strong financial acumen and understanding of Profit and Loss (P&L) management.
- “Can-do” proactive attitude with the determination to see through change.
- Ability to work effectively across a complex matrix organisation and establish strong working relationships with internal and external stakeholders.
- Superior influencing and interpersonal skills, necessary to affect strategy and policies at both the technical and senior executive level.
