About Bonusly
Bonusly helps your team improve engagement and adopt the behaviors that set them, and your organization, up for long-term success. We make employee recognition meaningful, habitual, and connected to what matters most—helping organizations build cultures where people want to stay and grow together. To learn more about working at Bonusly, check out our Un-Handbook: https://github.com/bonusly/un-handbook
About The Role
Bonusly is looking for a Support Engineer who can deliver an exceptional customer experience by investigating issues, providing thoughtful solutions, and driving meaningful outcomes for our users. This role blends technical problem-solving with empathy, ownership, and a genuine passion for helping people succeed. It also represents the evolution of modern Support Engineering — we want someone curious about Agentic AI who is motivated to refine, train, and improve intelligent systems that accelerate, optimize, and scale customer interactions, acting as a human-in-the-loop partner to ensure automation stays accurate and grounded in real customer needs. The work directly impacts customer experience, operational efficiency, and how support scales across the business.
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Compensation & Structure
Remote in Bangladesh | Full-time & Contractual
Salary: BDT 150,000+ per month (higher for deserving candidates)
Benefits: 2 Festival Bonuses + paid time off + a 1x work-from-home payment + company-provided equipment. This contract does not include company-sponsored health insurance.
Shift: Monday - Friday, EST working hours (flexibility available in choosing hours)
Please note, this position will observe all mandatory public holidays in Bangladesh. However, there may be occasions when coverage is required during a holiday. In such cases, we will first seek volunteers to work on these days. If you are scheduled to work on a holiday, you will be eligible to take an equivalent day off at another time, as agreed with your manager
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Recognition should do more than reward good work—it should fuel it. Bonusly's employee recognition platform helps your team improve engagement and adopt the behaviors that set them, and your organization, up for long-term success. Unlike conventional programs that offer surface-level appreciation and transactional rewards, Bonusly combines meaningful recognition with performance tools to create lasting behavioral change and measurable results. Bonusly makes recognition more effective and improves employee growth, performance, and retention—creating a win-win for employees and employers alike. On average, Bonusly users receive recognition five times each month, providing leaders with valuable data about collaboration, performance, and team dynamics. Most organizations stop at simple thank-yous. With Bonusly, managers gain actionable insights to inspire their teams, drive growth, and ensure every employee feels engaged and empowered. With more than 3,400 companies—including DoorDash, Toast, Seat Geek, and Magna-Tiles—seeing better team performance and improved retention, we're proving what effective recognition can achieve. We make recognition meaningful, habitual, and connected to what matters most—helping organizations build cultures where people want to stay and grow together. Because when recognition is done right, everyone succeeds. PSA: Beware of scam messages regarding fake positions here at Bonusly. We will always reach out via email with an official [email protected] email address. Please reach out to us directly if you have any questions.