Customer Relationship Executive

Navi Mumbai, IndiaOn-SiteFull-timePosted 1mo ago

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Job description

To ensure customer engagement, service orientation and quality of delivery.
Managing inbound/ Outbound voice process & customer service inquiry.
Viewing and managing workloads.
Identifying & assessing customers’ needs to achieve satisfaction.
Strong phone etiquette and active listening skills.
Hands on experience in service desk ticketing system.
Familiar with web portals & Mobile applications.
Maintaining a positive, empathetic and professional attitude toward customers at all times
Acknowledging and resolving customer complaints.
Keeping users informed of progress
Logging all relevant service request details, allocating categorization and prioritization codes
Keeping records of customer interactions, transactions, comments and complaints.
Conducting customer/user satisfaction call-backs/surveys.
Support/understand customer needs and develop plans to address them.

Graduate from any stream

Candidate with experience of voice process & customer service are most preferred candidates.
Female candidate preferable.

Job details are sourced from the employer's original posting.

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About the company

Bonvive India Limited

Bonvive India Limited has been established in 2016, is among the world’s leading manufacturers of spices & online medical assistance. We encourage a culture of health, safety & ethical work practice. We pride our self in commitment to our customer relationships built through many years of outstanding quality & integrity . Our philosophy is to provide value added solution and their timely and cost effective service.

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Industry: Manufacturing, Spices, and Online Medical Assistance
Founded: 2016
Open roles: 3