Account Receivable Specialist

Any, United StatesOn-SiteFull-time1–2 yrs experiencePosted 1w ago

Job description

Provider-Centered. Patient-Focused. Built for What Healthcare Should Be.

At Bookmark Medical, we are building a healthcare experience rooted in trust, teamwork, compassion, and continuous progress. We believe the best care happens when providers and care teams have the support, technology, and resources they need to focus on what matters most—patients.

Our mission is simple: improve lives through high-quality continuous care. Through connected care teams, innovative tools, and collaborative culture, we are creating a healthcare experience where patients are known, supported, and never have to start over.

Whether you are caring directly for patients, supporting operations, or helping grow our organization, you will join a team that values your expertise, encourages your growth, and empowers you to make a meaningful impact every day.

If you are looking for more than just a job, if you are looking for a purpose-driven career where your work truly matters, we would love to meet you.

Position Summary:

This position supports our mission under the direction of the Manager, Accounts Receivable, the Provider Enrollment Accounts Receivable Specialist is responsible for resolution of patient account balances associated with insurance denials, answer incoming insurance and practice calls with the ability to explain charges, services and insurance billing questions. Work with practices and payers to resolve claim denials and comply with insurance and all relevant procedures, guidelines, and policies.

Operating Responsibilities

Responsible for various aspects of medical billing: claim creation, claim submission, payment posting for insurance, and patient balances. These denials and appeals are billed in the AthenaNet system electronically.
Obtains supporting documentation; i.e., medical records, EOBs, Remits, Authorizations, referrals, etc., through our email applications, scanning system, Medicare remittance system, and Meditech (hospital billing system).
Reviews, interprets and applies contractual terms and identifies and/or applies contractual and administrative adjustments.
Monitor insurance denials by running reports and contacting insurance companies to resolve and recover denied claims.
Monitors aging reports for timely follow-up on unpaid claims.
Performs retroactive review of registration data to aid in the assurance of clean claim submittal.
Accurately documents claim actions taken within patient account/claims.
Serves as a resource for problem solving issues related to registration, demographic, and insurance errors.
Works payer correspondence including support tickets, emails, and phone messages from internal and external contacts.
Works collaboratively with Coding, Provider Enrollment, and Cash Posting team as well as coworkers, Team Leads, Managers, and practice staff to resolve claim and account issues.
Assists Patient Accounts Team as needed with incoming and outgoing patient calls to resolve and collect on a patient statement.
Adheres to the HIPAA guidelines regarding confidentiality relating to the release of financial and medical information.
Additional duties as assigned by Manager.

Specialized Knowledge and Skills

Strong knowledge on third party payers guidelines and procedures required.
Experience and/or knowledge of insurance denials process.
Health care claims processing and follow-up background.
Billing experience and insurance knowledge (eligibility, registration, etc.)
Must have knowledge of ICD-10 and CPT-4 coding.
Prior experience with AthenaNet billing system is strongly preferred.
Customer / Patient Account Services Skills.
Drives results while balancing multiple priorities and tasks.
Attention to detail.
Strong verbal and written communication skills.
Possess strong analytical skills and computer skills including Outlook, Excel, and Word.
Computer skills are required.

Education

Associates Degree in Business, Accounting or Finance preferred.

Experience

1-2 years of related experience required.

Certification: Certified Biller preferred.

Why You Will Love Working Here

We take care of our team so they can take care of patients. Benefits include:

Medical, dental, and vision coverage
Company funded HSA + exclusive healthcare discounts
401(k) with company match
Company paid life insurance
Flexible time off + Vacation Exchange Program
Medical Assistant Certification Reimbursement

What We Value

Trust. Ownership (Together). Compassion. Relentless Progress. These values shape how we show up for patients — and for each other.

Bookmark Medical is committed to a workplace that supports and sustains inclusion and belonging. Bookmark Medical does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, national origin, age, physical or mental disability, pregnancy, childbirth or related medical conditions, military service obligations, citizenship, sexual orientation, genetic information, or any other characteristic protected by applicable local, state, or federal law.

Job details are sourced from the employer's original posting.

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About the company

Bookmark

Bookmark is a digital marketing agency that helps businesses grow their online presence.

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Industry: Marketing
Open roles: 51