Act as Dispute Processor. Position is located in Brazil to support America's business and NAM customers.
Key Responsibilities
• Research and reconcile partial payments, deductions, disputed balances, and overdue invoices.
• Serve as the primary point of contact for customers regarding payment discrepancies and account- related inquiries.
• Conduct root cause analysis on disputes, including warranty claims, returns, pricing variances, quantity discrepancies, and short payments.
• Gather, review, and validate supporting documentation from internal departments, customer portals, and external stakeholders.
• Drive timely resolution of disputes and proactively escalate complex issues when necessary.
• Create and manage work-on items and process debit and credit memos in accordance with company policies and procedures.
• Support nominal value adjustments and account reconciliations to ensure financial accuracy.
Reporting & Engagement
• Support Accounts Receivable, pricing, and compliance audits by providing documentation and analysis.
• Lead or participate in Accounts Receivable review meetings to discuss open disputes, aging balances, and resolution strategies.
• Facilitate escalation discussions to accelerate issue resolution and mitigate collection risks.
• Partner with Sales, Customer Service, Operations, Plant Finance, and other stakeholders to resolve customer account discrepancies and improve process efficiency.
• Monitor dispute trends and identify opportunities for process improvements that enhance customer satisfaction and financial performance.
Minimum Qualifications
Preferred Qualifications
Benefícios da Bosch
Informações adicionais
- Vaga elegível para pessoas com deficiência ou reabilitadas
- Não contratamos menores de 16 anos e somos contra o trabalho infantil
- Modelo de trabalho: Híbrido
- Se esta vaga for elegível ao modelo Home Office, a avaliação do posto de trabalho será uma das etapas do processo seletivo
- Área contratante: M/SCC-AM-LA
Para colaboradores Bosch
- Prazo: 05/10/2026
- Sua candidatura pode ser feita internamente pelo site SmartHub
- Após se candidatar, recomendamos informar a sua liderança
- Verifique a elegibilidade desta vaga em nosso Programa de Indicações “Indica Ai” (conforme RCD 12030-000)
Na Bosch, acreditamos que a diversidade é o motor da inovação, por isso, todas as vagas são elegíveis para pessoas com deficiência, em situação vulnerável e grupos minoritários.
Junte-se a nós e sinta a diferença. Work#LikeABosch.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference. Established in 1985 as a monitoring center and provider of communication services, Bosch Service Solutions Inc. today ranks among the leading international providers of Business Process Outsourcing services. Employing more than 4,000 associates in Europe, Asia and South America, Bosch Service Solutions Inc. provides and optimizes business processes for our customers.