What you will do
Product Non-conformance Management
- Maintain the identification, segregation, documentation, and disposition of nonconforming product within the DC.
- Ensure no nonconforming product is shipped without formal approval.
- Track trends in damages, mislabels, and packaging issues.
Customer Complaint Management (Shipping & Transportation)
Lead investigations for:
- Shipping errors
- Missing or incorrect items
- Packaging failures
- Transportation damage
- Apply structured problem-solving (8D, 5 Why, Ishikawa).
- Define and follow up on corrective actions with Operations, Logistics, and Carriers.
- Communicate complaint status and risks to internal stakeholders.
Quality Management System (ISO 9001:2015)
- Maintain DC-specific procedures, work instructions, and records.
- Coordinate internal audit schedules and support external audits.
- Ensure document control and compliance with ISO requirements.
Internal Audits & Process Discipline
- Plan and execute internal audits for receiving, storage, picking, packing, and shipping.
- Document findings and ensure timely closure of corrective actions.
- Validate adherence to Standard Work and packaging standards.
Continuous Improvement & Lean
- Implement Lean tools (5S, standardization, Poka-Yoke, Kaizen) in warehouse processes.
- Analyze data to reduce:
- Shipping errors
- Transportation damage
- Rework and repacking
- Cost of Poor Quality (COPQ)
- Support cross-functional improvement projects.
Problem Solving & Risk Prevention
- Lead root-cause analysis for internal defects and customer complaints.
- Validate effectiveness of corrective actions through data and audits.
- Identify risks in packaging, labeling, handling, and storage processes.
Training & Quality Culture
- Train warehouse personnel on:
- Defect detection
- Packaging standards
- Escalation processes
- Handling of nonconforming product
Required Qualifications
- Bachelor’s degree in engineering
- 3+ years of quality engineering experience
- Experience in manufacturing quality, logistic process, or related technical roles.
- Knowledge of ISO 9001 Quality Management Systems.
- Proficiency in problem-solving tools (8D, 5 Why, Ishikawa, A3 etc.).
- Ability to read and interpret technical drawings and specifications.
- Strong analytical, communication, and cross-functional collaboration skills.
Preferred Qualifications
- Experience in HVAC, automotive, or high-volume manufacturing environments.
- Knowledge of APQP, PPAP, PFMEA, Control Plans, MSA, and SPC.
- Experience with supplier defect notifications
- Lean or Six Sigma certification (Green Belt preferred).
Equal Opportunity Employer, including disability / veterans
*Bosch adheres to Federal, State, and Local laws regarding drug-testing. Employment is contingent upon the successful completion of a drug screen and background check. Candidates who have been offered the position must pass both screenings before their start date.
Your well-being matters at Bosch! We offer a competitive compensation and a benefits package designed to empower you in every area of your life. This includes premium health coverage, a 401(k) with generous matching, resources for financial planning and goal setting, ample paid time off, parental leave, and comprehensive life and disability protection. We're investing in your success!
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