Position Summary :
Responsible for analyzing, developing and implementing desktop support solutions and recommends desktop support process improvements. Provides end-user support in a Windows environment.
Roles and Responsibilities :
- Evaluates new desktop software technology and management tools. Recommends solutions for deployment in the desktop environment.
- Designs, builds, and deploys OS images, applications, and desktop environment modifications using packages and scripts. Creates tests, deploys, and maintains packages, batch files, and scripts for the desktop environment.
- Assesses the need for workstation upgrades and develops deployment strategy.
- Assist in developing long-term strategies and capacity planning for meeting future desktop needs.
- Provides day-to-day support for employee Desktop-computing issues.
- Sets up, configures and installs desktops and laptops for new hires, and creates accounts (email and network).
- Installs and supports enterprise-wide applications such as: Windows, MS Office, MS Outlook, and Symantec Endpoint.
- Performs hardware replacements as equipment becomes defective or obsolete. Works with technical staff during the relocation of network and PC equipment.
- Maintains accurate PC, printer, software and LAN equipment inventory through inventory tracking software and vendor services.
- Manages client configuration inventory including software, hardware, IP addresses, and various other system addresses.
- Installs and supports various business applications.
- Participates in the development and maintenance of departmental procedures.
- Sets up for bank presentations using multimedia equipment such as laptops and projectors.
All Boston Private Bank & Trust Company employees are expected to adhere to the following competencies:
Core Competencies :
- Client Focus - Dedicated to meeting the needs of internal and external clients; listens effectively and establishes and maintains relationships and gains client’s trust and respect.
- Ethics, Integrity and Trust - Considers ethical issues before decisions are made and seeks to achieve results that are in the best interest of the Bank.
- Ownership, Accountability, Responsibility and Compliance - Takes ownership of tasks,
- projects, and relationships and follows through on obligations and promises.
- Self Development and Learning - Personally committed to learning and actively works to continuously develop professionally.
- Teamwork and Collaboration - Works collaboratively; finds common ground and solves problems for the good of all and can represent his/her own interests and yet be fair to the team.
Individual Contributor Competencies :
- Decision Making and Problem Solving -Makes decisions in a timely manner, uses a mixture of analysis, experience and judgment to solve difficult problems with effective solutions.
- Informing and Communicating - Proactively communicates information to colleagues up, down and across the organization, provides updates on projects, tasks and potential roadblocks.
- Planning - Accurately scopes out length and difficulty of tasks and projects and sets objectives and goals
- Time Management - Uses his/her time effectively and efficiently; values time; concentrates his/her time effectively and efficiently; values time; concentrates his/her efforts on important priorities and completes tasks and/or projects on time.
- efforts on important priorities and completes tasks and/or projects on time.
- 3-4 years in a technology environment
- Excellent technical knowledge of windows desktop and server hardware and software.
- Hands-on hardware troubleshooting experience.
- Working technical knowledge of current networking protocols, operating systems, and technology standards.
- Solid understanding and competency with MS and 3rd party tools such as: WSUS, AD, PSTOOLS and Symantec Ghost
- Effective interpersonal skills and relationship-building skills.
- Strong written and oral communication skills.
- Strong analytical and problem-solving abilities, with keen attention to detail.
- Strong customer-service orientation
- Self motivated and directed, able to effectively prioritize and execute tasks in a high-pressure environment.
All your information will be kept confidential according to EEO guidelines.
