Laundry Attendants

THE POSITION

The Laundry Attendant is responsible for performing various tasks related to the processing of linens, uniforms, and guest laundry. This role emphasizes attention to detail and a commitment to cleanliness, ensuring that all items meet the hotel's high standards of quality and presentation.

RESPONSIBILITIES

Guest Experience Management 

•            Ensure the delivery of exceptional laundry services by maintaining high cleanliness standards and meticulous attention to detail. 

•            Assist with guest laundry requests promptly and courteously to enhance overall satisfaction.

Laundry Operations 

•            Perform daily laundry tasks, including sorting, washing, drying, folding, and delivering linens and garments. 

•            Operate laundry equipment safely and efficiently, following established procedures for different types of fabrics.

Quality Control 

•            Inspect laundered items to ensure they meet cleanliness and presentation standards before delivery. 

•            Report any damaged or stained items to the Laundry Supervisor for further action.

OPERATIONAL EFFICIENCY

Communication and Collaboration 

•            Collaborate with the laundry team to ensure smooth operations and effective communication regarding laundry needs. 

•            Participate in team meetings to discuss workloads, challenges, and service improvements.

Health, Safety, and Regulatory Compliance 

•            Adhere to health, safety, and security regulations relevant to laundry operations. 

•            Maintain a clean and organized work area to promote safety and efficiency.

PERSONAL DEVELOPMENT 

•            Engage in training sessions to enhance skills and knowledge related to laundry operations and equipment. 

•            Seek feedback from supervisors to improve performance and service delivery.

LIVING THE BRAND 

•            Embody the hotel’s values and service philosophy, ensuring that cleanliness and service excellence reflect the brand’s reputation. 

•            Take pride in providing a welcoming and immaculate environment that anticipates and fulfills guest needs. 

•            Foster a positive attitude and engage with colleagues to promote a friendly and cooperative work atmosphere.

•            Embrace and practice the company’s legacy values and competencies in all, team, and stakeholder interactions, acting as a role model for the desired culture and behaviors.

QUALIFICATIONS 

•            High school diploma or equivalent (hospitality-related education is a plus). 

•            Previous experience as a Laundry Attendant or in a similar role within a luxury hotel environment is preferred. 

•            Strong attention to detail and a commitment to high-quality service. 

•            Ability to work efficiently both independently and as part of a team. 

•            Flexibility to work evenings, weekends, and holidays as required.