The Field Service Technician specializes in Microgrids and plays a crucial role in the assembly, installation, integration, commissioning, maintenance, and troubleshooting of microgrid systems. BoxPower is seeking a candidate who will be responsible for ensuring the optimal performance and reliability of microgrid installations, contributing to the advancement of clean and efficient energy solutions.
- Installation and Commissioning:
- Execute the installation and commissioning of microgrid components, including DERs, solar panels, energy storage systems, generators, balance of plant, and control hardware.
- Ensure compliance with industry standards, safety regulations, and project specifications during installation processes.
- Install, configure, and troubleshoot system communication networks
- Install, configure, and test control systems including fire detection, security, automation, and system operations
- Program and test major and minor equipment, including breakers, Inverters, Charge Controllers, generators and transfer switches, protective relays and metering, plcs, RTAC, industrial computers, etc.
- Perform quality assurance on the product, documenting and implementing changes and workmanship
- Configure, test, and troubleshoot data reporting and SCADA system functionality
- System Maintenance:
- Conduct routine maintenance and performance checks on microgrid systems to identify and address any potential issues.
- Perform diagnostic tests to optimize system performance and efficiency.
- Collaborate with engineering teams to implement changes to improve long term performance and reliability
- Troubleshooting:
- Respond promptly to service calls and troubleshoot issues related to microgrid systems.
- Analyze system logs and use diagnostic tools to identify and resolve technical problems efficiently.
- Provide on-site support to resolve complex technical challenges.
- Provide scheduled on call support as needed
- Troubleshoot control systems and ensure all devices, alarms, and equipment are functioning as expected
- Perform high-level field service work
- Perform duties 24/7 as needed during on call shifts
- Customer Support:
- Interact with clients and end-users to address concerns, provide training, and ensure customer satisfaction.
- Communicate effectively with customers to explain technical concepts and solutions in a clear and understandable manner.
- Documentation:
- Maintain detailed and accurate records of all service activities, including installation, maintenance, and repairs.
- Generate service reports and documentation for internal and external stakeholders.
- Record and document pre-commissioning and Factory Assurance Testing checklists
- Record and document post-commissioning and Site Acceptance Testing checklists
- Collaboration:
- Collaborate with cross-functional teams, including engineering, project management, and sales, to enhance overall system performance and customer experience.
- Provide feedback to the development team based on real-world experiences in the field.
- Work efficiently with different trades
- Support with Shop builds, including but not limited to wiring, assembly and quality control as needed
Skills and Qualifications:
- Proven experience in the installation, maintenance, and troubleshooting of microgrid/BESS/Generator/Solar or related systems.
- Knowledge of electrical systems, power conversion electronics
- Understanding of electrical safety and codes
- Understanding of control systems
- Advanced understanding of communication protocols such as Modbus, TCP/IP, CAN, etc
- Advanced understanding of computer systems, networking, and hardware
- Strong proficiency in Microsoft Windows, understanding of file systems and peripherals
- Familiarity with renewable energy technologies, including solar PV, and energy storage.
- Strong analytical and problem-solving skills.
- Strong attention to detail and situational awareness
- Natural curiosity and willingness to learn
- Excellent communication and interpersonal skills.
- Ability to work independently and in a team-oriented environment.
- Willingness to travel to various project sites as needed, sometimes for long durations
- Working well under pressure during time-sensitive scenarios
- Certifications (desired):
- Relevant safety certifications (OSHA 10/30, NFPA 70E, First Aid, etc.).
