Quality Manager

Job Description

Boyd Thermal by Eaton is currently seeking a Quality Manager for our Woburn, MA facility.

Eaton is a global leader in intelligent power management, serving customers in more than 160 countries. Following our recent acquisition of Boyd Corporation’s aerospace and defense business, we are strengthening our expertise in high-performance thermal management solutions. The Woburn facility specializes in the design and manufacturing of Aluminum Vacuum Brazed Heat Exchangers and Cold Plates for critical aerospace and defense applications. We are seeking an experienced Quality Manager to lead quality assurance and compliance efforts, ensuring the highest standards of product reliability and customer satisfaction.

Position Summary

The Quality Manager will oversee all quality-related activities at the Woburn site, including quality assurance, quality control, compliance with aerospace and defense standards, and continuous improvement initiatives. This role works closely with the Process Engineering Manager, Production, and cross-functional teams to maintain and elevate product quality while supporting operational excellence in a highly regulated environment.

Key Responsibilities

Quality System Management

• Lead and maintain the site’s Quality Management System (QMS) in compliance with AS9100, ISO 9001, and other relevant aerospace/defense standards.
• Ensure effective implementation of quality policies, procedures, and documentation.

Product Quality Assurance

• Oversee incoming, in-process, and final inspection activities for Aluminum Vacuum Brazed Heat Exchangers and Cold Plates.
• Implement robust quality control plans, including statistical process control (SPC), first article inspection (FAI), and non-conformance management.

Compliance and Auditing

• Manage internal, customer, and regulatory audits; ensure timely closure of findings.
• Maintain compliance with ITAR, EAR, and other export control requirements.
• Serve as the primary point of contact for customer quality concerns and audits.

Supplier Quality

• Develop and manage the supplier quality program, including supplier evaluations, audits, and performance monitoring.
• Drive corrective actions with suppliers to resolve quality issues.

Continuous Improvement & Root Cause Analysis

• Lead problem-solving efforts using tools such as 8D, 5-Why, Fishbone, and PFMEA.
• Collaborate with the Process Engineering and Maintenance teams to identify and eliminate root causes of quality issues.
• Track and improve key quality metrics (e.g., scrap rate, first-pass yield, customer returns, PPM).

Cross-Functional Collaboration

• Partner closely with Process Engineering, Production, and Engineering teams during New Product Introduction (NPI) to ensure quality requirements are integrated from the design phase.
• Provide quality support for production issue resolution and process validation.

Training and Development

• Develop and deliver quality training programs for employees at all levels.
• Mentor and lead the Quality team to build technical expertise and a strong quality culture.

Safety and Regulatory Compliance

• Support the site’s Environmental, Health & Safety (EHS) initiatives, ensuring quality activities align with overall workplace safety.
• Stay current with evolving industry standards and regulations.

Basic Required Qualifications:

• Bachelor’s degree in mechanical engineering, manufacturing engineering, quality engineering, or a related technical field.

• A minimum of 8+ years of progressive experience in quality management

• A minimum of four (4) years of experience with AS9100 certification and audits.

• Experience managing quality systems in precision manufacturing environments.

• Experience with root cause analysis and corrective/preventive action (CAPA) processes.

• Experience and proficiency with quality management software and Microsoft Office Suite.

• Eaton will not consider applicants for employment immigration sponsorship or support for this position.  This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.

Preferred Qualifications:

• Master's Degree

• Experience in an environment with aluminum brazing, machining, or thermal management products.

Skills & Competencies

• Strong knowledge of quality tools and methodologies (APQP, PPAP, SPC, FMEA, etc.).

• Excellent leadership, communication, and interpersonal skills.

• Ability to thrive in a fast-paced, regulated environment and manage multiple priorities.

What We Offer

Eaton offers competitive compensation, comprehensive benefits, and significant opportunities for career growth within a global, innovation-driven organization.

If you are a detail-oriented Quality leader passionate about delivering world-class products in the aerospace and defense sector, we encourage you to apply and join our team in Woburn.

This mirrors the style and structure of the Process Engineering Manager description. It emphasizes collaboration with the other role you requested and keeps the focus on the specific products and location.

Would you like any modifications, such as adding specific certifications (e.g., CQE), adjusting emphasis, or creating additional roles?

Compensation $140,00-$150,000 plus bonus eligible

Interview Requirements and Candidate Privacy Notice

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.

All Job Posting Locations

Woburn

Remote Type

On-Site

EEO Statement

We are committed to ensuring equal employment opportunities for all job applicants and employees.

Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

Accommodations

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.