Restaurant Manager - Charter 18 Modern Kitchen

POSITION PURPOSE

Provide direct and general management to restaurant staff in order to ensure effective and efficient operations.

ESSENTIAL FUNCTIONS

(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for specific positions.)

1. Deliver internal and external guest service the Boyd Gaming Way.  Always exhibit a friendly and approachable demeanor.  Be polite and courteous when speaking with guests and team members.  Look for and act upon opportunities to assist guests and team members.  Be sincere and genuine during all interactions.  Be prepared with the knowledge and skill required to be responsive to guests and team member’s needs and questions.
2. Staff, schedule, evaluate, train, develop and monitor team members.
3. Recommend wage increases, promotions, demotions, discipline and other employment actions for team members.
4. Hire, train, motivate, evaluate and supervise staff in order to ensure that team members receive adequate guidance and resources to accomplish established objectives; provide schedules to ensure appropriate staffing levels.
5. Responsible for staff morale through quality supervision and training; train all assigned outlet personnel to ensure guest service standards are met.
6. Understand department objectives, standards, guidelines and budget to achieve effective supervision of department; adjust daily schedule according to business levels.
7. Establish and maintain training and development procedures to ensure superior guest service standards are met.
8. Open and close work area at scheduled times, ensuring full preparation for operation/function; ensure cleanliness and security of company assets.
9. Work with Chef and kitchen staff to ensure proper food preparation and timing, and that all last-minute changes are taken care of in order to ensure highest levels of customer satisfaction.
10. Monitor staff, directing necessary action to ensure the proper setup, schedule and delivery of service.

JOB QUALIFICATIONS

• Ability to obtain and maintain valid gaming license
• Excellent guest relations skills
• Knowledge of wines and alcoholic beverages
• Demonstrated knowledge of table-side service
• Ability to maintain bar operations
• This position operates in a working environment that is subject to varying levels of crowds, noise and smoke, the severity of which depends upon customer volume.
• Ability to communicate effectively with guests, outside contacts and team members
• Ability to observe and direct actions of subordinates
• Ability to effectively and efficiently move around banquet and meeting rooms
• Ability to lift and move, with or without assistance, large banquet tables, other necessary items, and/or equipment
• Ability to review and comprehend all necessary documentation and programs
• Demonstrated management experience in a high volume restaurant.

These skills and abilities are typically acquired through the completion of a Bachelor’s Degree in Business Management or related field and five years’ experience directly related to food and beverage or an equivalent combination of training, education and experience which demonstrates the ability to perform the duties of the position.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.