Overview
The Chief Operating Officer is responsible for leading the operations of the Clubs, and Facilities in support of the organizational mission and goals. The COO collaborates with the President/CEO, Executive Team, and Board of Directors in developing organizational goals and managing resources. The COO provides direction to staff in carrying out the key roles assigned to them. The COO is responsible for the leadership of senior management including Area Directors and Director of Programs whose responsibility is to ensure the success of the clubs from a safety, attendance, programming and revenue standpoint. This includes achieving club revenue goals, passing safety and cleanliness assessments, maintaining average daily attendance, running quality programming and maintaining expenses. The COO is also responsible for the facilities management.
Responsibilities
Leadership:
- Supports and mirrors the culture, mission, values, and core beliefs of Boys & Girls Clubs of Greater Scottsdale.
- Creates a dynamic, positive work environment for all Club staff with the support of the Area Directors. Maintains close contact with direct and indirect reports. Provides coaching and training opportunities, redirection, and encouragement, and helps employees develop the skill sets necessary for internal promotion.
- Ensures a healthy and safe environment across the organization with high-quality programs and services that prepare youth and staff for success.
- Promotes an inclusive, welcoming, and respectful environment that embraces diversity.
- Ensures the development and implementation of an effective Boys & Girls Club program organization wide with the support of the Director of Programs.
- Facilities and Fleet
- Directs maintenance and facilities to include staffing, vendor management, and fleet management.
Strategic Planning:
- Creates, implements, and oversees plans to grow membership and average daily attendance. The COO is directly responsible for the growth of average daily attendance and reinforcing plans to grow and maintain this attendance.
- Ensures continuous quality improvement.
Board Relations:
- Supports all Board functions as required.
- Provides staff support to assigned committees.
Resource Management:
- Manages financial resources, budget, staff, and facilities. This includes meeting club revenue goals and meeting year end net income goals.
- Works with Area Directors to manage club expense plans and implements expense plans with Club Directors.
- Oversees Director of Programs and all programming initiatives.
- Directs and oversees all BGCS capital projects and improvements.
- Leads and prioritizes required building maintenance in conjunction with the Facilities Department.
- Institutes and manages administrative and operational systems.
- Ensures productive and effective staff performance.
- Supports the continuous development of technology and information systems, in conjunction with the Chief Financial Officer.
- May be assigned special projects periodically by the President/CEO or Board of Governors.
Partnership Development:
- Develops strategic alliances and collaborative partnerships.
Safety and Cleanliness:
- Develops, implements, and enforces safety protocol to ensure safety of staff, members, and anyone who enters our clubs.
- Organizes external safety assessments and maintains adherence to all requirements to receive a passing evaluation.
- Ensure all clubs are properly maintained, safe and clean.
Marketing & Communications:
- In collaboration with VP Marketing & Communications:
- Develops and maintains public relations for all Branches.
Additional Responsibilities:
- Other duties as assigned.
Qualifications
QUALIFICATIONS & SKILLS
Required:
- Bachelor’s degree from an accredited college or university in a related field.
- Executive level operations experience.
- Must be able to inspire trust and motivate teams using strong communication, developmental, and interpersonal skills and abilities. Must successfully guide teams, communicate clear goals, and facilitate problem solving.
- Must be proficient in Microsoft Suite applications.
- Outstanding communication skills, both verbal and written.
- Thorough knowledge of community and public relations, financial, resource and budget management and business communication.
- Experience with recruitment, selection, development, management, and evaluation of staff.
- Demonstrated ability to plan and implement effective operations.
- Strong leadership skills, including negotiation, critical thinking, problem solving, decision-making, and delegation.
- Ability to establish and maintain effective working relationships and/or collaborative partnerships with Board members, Club staff, volunteers, community groups, and other related agencies.
- Flawless ethics and integrity.
- Safety oriented mindset.
Recommended:
- Master’s degree from an accredited college or university preferred.
- Experience working in a non-profit setting.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities. The phrases “occasionally”, “regularly”, and “frequently” correspond to the following definitions: “occasionally” means up to 1/3 of working time, “regularly” means between 1/3 and 2/3 of working time, and “frequently” means 2/3 and more of working time.
- Must be able to frequently work for long hours at a computer.
- Must be able to regularly deal with normal levels of stress.
- Must be able to occasionally stand, walk, reach with hands and arms, and stoop.
- Must be able to occasionally lift and or move up to 25 pounds and in a safe and sound manner.
- Must be able to work special events.
WORKING CONDITIONS
- Work environment is varied, divided between typical office setting and roaming field work.
- Must be able to complete work satisfactorily despite significant, frequent distractions throughout the workday.
- Frequent deadlines.
- Workload may fluctuate throughout the year.
