Overview
The Chief Operating Officer (COO) is a senior leader responsible for ensuring operational excellence across Boys & Girls Clubs of Bend (BGCB). Reporting directly to the Chief Executive Officer (CEO), the COO will oversee facilities, safety, finance, program execution, and community partnerships. This role is designed for a dynamic leader who aspires to grow into the CEO position, ensuring continuity of vision and impact for BGCB’s mission to empower youth and strengthen families in Central Oregon.
Responsibilities
Leadership & People Strategy:
- Provide strong people leadership, cultivating a culture of collaboration, accountability, and professional growth.
- Oversee departmental training and development, while delegating day-to-day HR operations to a dedicated HR leader.
- Serve as a thought partner to the CEO.
Operations & Safety:
- Direct oversight of facilities, fleet, and safety systems.
- Act as a liaison to the Safety Committee, embedding best practices across all Clubs.
- Ensure compliance with safety standards and risk management protocols.
- Oversee member management systems and operational technology infrastructure.
Finance & Resource Allocation:
- Manage and allocate resources within the COO’s operational portfolio, holding budget authority for those areas, while the CEO retains overall organizational budget authority.
- Partner with the CEO and Board to align financial decisions with strategic priorities.
- Drive efficiency and sustainability in operational systems.
Programmatic Strategy & Execution:
- Integrate programmatic strategy and execution across youth development initiatives, ensuring alignment with BGCB’s mission.
- Oversee youth and club membership programs, ensuring high-quality experiences for all members.
- Strengthen partnerships with schools, principals, and teachers to expand outreach and impact.
- Provide oversight of BGCB’s relationship with High Desert Education Service District (HDESD).
Volunteer Program Oversight:
- Direct volunteer program operations, including recruitment, training, and tracking.
- Ensure volunteers are integrated into program delivery and organizational culture.
Community & Strategic Partnerships:
- Build and sustain relationships with key partners, including Shadow Project and Sylvan, to enhance program offerings.
- Represent BGCB in community forums, strengthening visibility and credibility.
- Collaborate with local leaders and stakeholders to advance BGCB’s strategic vision.
Board Engagement:
- Partner with board committees, to ensure alignment between operations and governance.
- Provide transparent reporting and strategic updates to the Board of Directors.
Qualifications
- Proven ability to build and lead large, diverse teams, with direct management experience overseeing 10+ staff across multiple departments, ideally within nonprofit or youth-serving organizations.
- Demonstrated expertise in financial management, including direct ownership of a large, complex operating budget, and resource allocation across multiple operational domains.
- Strong background in facilities, fleet, and safety management.
- Established knowledge in creating and executing programmatic strategy, particularly in youth development and membership programs.
- Experience cultivating relationships with schools, educators, and community partners.
- Background in volunteer program oversight, including training and tracking systems.
- Excellent communication, relationship-building, and problem-solving skills.
- Commitment to Boys & Girls Clubs of Bend mission and values.
