The Delivery Coordinator is responsible for overseeing daily delivery operations, ensuring drivers perform safely and professionally, coordinating accurate and timely deliveries, and maintaining inventory and documentation integrity. This role plays a key part in customer satisfaction, operational efficiency, and compliance with safety and service standards.
Core Responsibilities
- Driver Performance Oversight: Monitor and evaluate driver performance to ensure compliance with safety, service, and company standards. Address issues promptly and escalate as needed.
- Delivery Coordination: Schedule, coordinate, and track deliveries to ensure all orders are completed accurately and on time.
- Inventory Management: Oversee parts and materials related to deliveries, ensuring inventory accuracy and availability while coordinating with the warehouse team.
- Customer Service Excellence: Ensure drivers uphold BP Supply’s customer service standards. Resolve delivery-related issues and support positive customer relationships.
- Error-Free Operations: Ensure deliveries are prepared correctly and without errors, maintaining accuracy in order fulfillment and related records.
- Documentation & Reporting: Maintain accurate delivery documentation, track order completion, note delays or exceptions, and capture customer feedback to support continuous improvement.
- Team Collaboration: Support warehouse and logistics operations as needed, contributing to overall efficiency and a strong team environment.
