As Senior Solution Manager - Retail, Data, Mail & Parcel Products, you will shape and deliver the IT solutions that enable bpost to develop, offer and evolve products and services across these key business domains.
Working closely with Business Directors and Product Teams, you will translate business ambitions into functional and technical roadmaps. You will identify how technology can enable new services, improve existing products and support the continued evolution of bpost's customer offering.
Retail encompasses the solutions supporting our retail office network, while the Mail, Data and Parcel Product teams focus on developing and evolving bpost's product portfolio.
Your responsibilities
- Define and drive the functional and technical roadmaps for Retail, Data, Mail and Parcel Products.
- Work closely with Business Directors and Product Teams to understand their ambitions and identify the IT solutions needed to achieve them.
- Translate business and product needs into scalable, sustainable and future-proof technology solutions.
- Lead the technical competences within the joint business and technology teams, bringing together architecture, solution design, applications, data and delivery.
- Challenge requirements and evaluate different solution options, balancing business value, technical feasibility, cost and long-term sustainability.
- Ensure alignment with the wider bpost technology landscape and manage dependencies with other domains and platforms.
- Drive delivery and ensure that agreed solutions translate into tangible business outcomes.
- Take accountability for the stability, performance and continuous improvement of the production environment across your domains.
- Act as a trusted senior technology partner to business and IT leadership.
- Lead, coach and develop the Feature Managers and Product Owners within your scope.
