Application Support Engineer

Job Title :- Application Support Engineer. 

Qualification:  
B-Tech, B.E, B.SC 

Technical Expertise:  
2 to 5 years’ experience and knowledge on  
• Windows Server Administration  
• SQL (My SQL and SSMS), 
• Application Support,  
• Working experience on .Net based application support (IIS, Authentication, Authorization tools)  
• Installing the SSL certificates, 
• Working experience on Linux servers, 
• Knowledge on applications hosted on Cloud. 
• Maintaining the Hygiene of the servers (Windows/Linux) 
• Basic Java knowledge    
* Incident handling (P1, P2, P3, P4s).  
* Excellent Troubleshooting and analytical skills.  
* ITIL certification will be added advantage.  
* Good communication and interpersonal skills and ready to work 24*7. 

Roles & Responsibilities:  Some of the Production Support activities are listed below. 

• Working on deployment activities. 
• Deploying, Testing the builds on lower environments, taking it LIVE on Production with 
necessary approvals. 
• Sanity on Production daily to make sure Production is secure for the customers before they 
login. 
• Pre-Production and Production servers Hygiene to be maintained on Monthly basis. 
• Running Automation/Migration scripts handed over to us by the Dev. team. 
• Responsible for efficiently managing the relationship with these customers and thoroughly 
documenting their cases.  
• Collaborate on cross-team and cross-product technical issues by working with resources from 
other groups as needed to resolve customer issues. Collaborate with Tech Leads and escalation 
resources when appropriate.  
• Monitoring queues and assisting with daily goals and conducting quality control to reduce errors 
to improve procedures.  
• Handling escalated issues from customers.  
• Performing pre-deployment and deployment activities