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    Brainlab

    MedTech

    Support Specialist Imaging Systems - Germany

    Frankfurt am Main, GermanyRemoteFull-timePosted 6d ago
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    Job description

    Join our technical support team as a Brainlab Support Specialist. You'll provide expert service, manage installations and maintenance, and support clinical staff—remotely from your home office.

    Products: Loop X, Airo. Learn more about Loop X by clicking here.

    Main responsibilities will include:

    • Independently perform installations, maintenance, and repairs of Brainlab systems (e.g. Loop X, Airo) at hospitals and clinical sites
    • Provide remote and on-site technical support, guiding clinical users through troubleshooting and system operation
    • Ensure optimal device functionality by conducting diagnostics, upgrades, and proactive service checks
    • Act as a trusted technical advisor for our customers, fostering strong relationships and long-term satisfaction
    • Support product launches by coordinating setup, testing, and user onboarding
    • Document all service activities accurately and in compliance with quality standards
    • Collaborate closely with other teams (sales, engineering, clinical support) to ensure a seamless customer experience
    • Degree in electrical engineering, electronics, mechatronics, or similar
    • Ideally first experience in technical support,  preferably in the healthcare sector
    • Familiar with X-ray systems and/or scanner technology (a plus)
    • Strong IT, networking, and troubleshooting skills
    • Independent, structured, and solution-oriented working style
    • Excellent communication skills in English and German
    • High willingness to travel national (up to 80%), with the possibility of occasional international assignments
    • Confident use of MS Office; Salesforce knowledge is an advantage
    • Valid driver’s license
    • A mutually-supportive, international team
    • Meaningful work with a lasting impact on medical technology
    • Company car, cell phone, laptop - also for private use
    • Flexible working hours as well as homeoffice
    • Comprehensive training and continuing education opportunities

    Ready to apply? We look forward to receiving your online application including your first available start date and desired salary.

    Contact person: Ayline Föll

    Job details are sourced from the employer's original posting.

    Open job posting
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    About the company

    Brainlab

    Mint Medical is a global MedTech company in the field of data-driven radiology and one of the crucial pioneers of personalized medicine. Radiology is at the center of interdisciplinary communication and presents patient cases in multimedia reports. Our mission is to specifically support radiologists in their reporting and communication and to make the data available in radiological images usable for this purpose. In this way, especially in the case of complex diseases such as cancer, informed therapeutic decisions can be made and new therapies developed to cure patients or improve their quality of life. Therefore, university clinics, hospitals, and radiological practices as well as leading contract research organizations (CRO), pharmaceutical and biotechnological companies worldwide work with our software solutions.

    View all Brainlab jobs
    Industry
    MedTech
    Open roles
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