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    Brainlab

    MedTech

    Support Specialist Imaging Systems - Spain

    Madrid, SpainRemoteFull-time1–3 yrs experiencePosted 6d ago
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    Job description

    We are looking for an additional team member to join our technical customer support team. As a Brainlab Support Specialist, you are responsible for providing outstanding service to our customers and achieve this thanks to your extensive technical knowledge.

    As a Brainlab service professional, you are the face to the customer, ensure that customer equipment is installed, maintained and serviced and that the clinical staff receives professional technical assistance. Being part of a team for our new and revolutionary product line you have the opportunity to grow within our company.

    You are working independently from your home office. Product portfolio: Loop-X - to find out more about our newest product Loop-X, please click here

    Main responsibilities will include:

    • Install new Brainab devices and software in hospitals
    • Install SW/HW upgrades
    • Perform Maintenance and Inspection of systems/devices incl. Electrical Safety Tests in specified time
    • Perform Troubleshooting independently
    • Repair systems/devices and minimize down time
    • Complete every installation or service assignment quickly and efficiently
    • Plan, organize, and implement all service assignments conscientiously and independently following the directive from the Support Manager
    • Perform mandatory administrative tasks accurately
    • Document performed services according to Brainlab policies
    • Provide ideas and innovation to improve current products, provide sustainable input for continued engineering
    • Keep customers up-to-date regarding open requests, maintain good customer relationship and deliver high level customer service
    • Maintain good and efficient communication between customers, colleagues and superior
    • Technical degree in electrical engineering, electronics, mechatronics or similar
    • Preferable 1-3 years’ experience in a technical support role ideally for a healthcare company or provider
    • Experience in the field of X-ray imaging systems or scanners is a plus
    • Good knowledge in the area of computer and network technologies
    • Strong analytical, troubleshooting, and problem solving skills
    • Highly motivated and customer oriented personality as well as the ability to prioritize tasks and work self sufficiently
    • Excellent organization and time management skills, ability to manage several work streams simultaneously
    • Ability to work well individually and in a team environment
    • High flexibility and willingness to travel internationally up to 80% of the time
    • Excellent communication skills in English and Spanish
    • Basic MS Office knowledge
    • Salesforce.com (CRM) knowledge is a plus
    • Necessary to possess a valid driving license
    • A mutually-supportive, international team
    • Meaningful work with a lasting impact on medical technology
    • Company car, cell phone, laptop - also for private use
    • Flexible working hours as well as homeoffice
    • Comprehensive training and continuing education opportunities

    Ready to apply? We look forward to receiving your online application including your first available start date and desired salary.

    Contact person: Ayline Föll

    Job details are sourced from the employer's original posting.

    Open job posting
    BR

    About the company

    Brainlab

    Mint Medical is a global MedTech company in the field of data-driven radiology and one of the crucial pioneers of personalized medicine. Radiology is at the center of interdisciplinary communication and presents patient cases in multimedia reports. Our mission is to specifically support radiologists in their reporting and communication and to make the data available in radiological images usable for this purpose. In this way, especially in the case of complex diseases such as cancer, informed therapeutic decisions can be made and new therapies developed to cure patients or improve their quality of life. Therefore, university clinics, hospitals, and radiological practices as well as leading contract research organizations (CRO), pharmaceutical and biotechnological companies worldwide work with our software solutions.

    View all Brainlab jobs
    Industry
    MedTech
    Open roles
    53

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