Account Manager Associate

The ideal candidate should possess strong account management skills and be a proven people leader. They should have the ability to deliver services as per agreed service levels, manage workflows in a distributed work environment, and lead or participate actively in contributing to continuous improvement initiatives.

Salary range: $49000 - $59000 per year.

Responsibilities:

• Own the customer communication relationship during the sales fulfillment process.

• Coordinate presales deliverables and share key information between the client and sales team.

• Collaborate with the sales teams to improve workflows.

• Maintain quick response times between clients and all internal teams.

• Collaborate with cross-functional teams across business and product.

• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.

• Monitor and analyze customer's usage of our product.

• Degree required, preferably in Communications, Marketing or similar.

• Prior to customer or client service work or related experience strongly preferred.

• Account management or other relevant experience is an asset.

• Ability to handle a high volume, complex inquiries, and high-profile client base

• Effective presentation and training skills required

• Effective collaboration and problem-solving skills required

• Ability to multi-task, manage through conflict, and use priority setting to accomplish goals required.

• Experience in delivering client-focused solutions based on customer needs

• Strong learning agility, in order to quickly gain expertise on

All your information will be kept confidential according to EEO guidelines.