We are looking for a Customer Service Assistant to be part of our Customer Service Team. As a Customer Service Assistant, you will answer and resolve any questions or issues in a professional, expeditious manner while maintaining a positive, courteous approach to internal and external customers.
Salary range: $39000 - $49000 per year.
Responsibilities:
- Receive and resolve, within established guidelines, customer issues, questions and concerns.
- Monitor, resolve, document, and prepare reports on all customer complaints, driver route sheets, and call-in sheets and all customer problems relating to operations and coordinate with sales.
- Research and complete customer refunds and submit completed paper works for approval before being submitted to Accounts Receivable for payment.
- Download, distribute, and answer all customer questions received via email.
- Maintain a positive attitude, and promote the company image by focusing on employee partnership, cooperation, and positive telephone and email manners.
- Support marketing and sales efforts with industry events, exhibits, or other sales-based events when necessary.
- Perform other duties and responsibilities as required or requested by management.
- Make sure the customer service area is neat always and orderly and ensure proper greeting of all visitors.
- Experience creating and maintaining productive client relationships is a plus.
- Able to implement solutions to general and specific customer concerns.
- High School Diploma or GED.
- Proficient in Microsoft Outlook, Microsoft Word, and Excel.
- Ability to work in a fast-paced environment, meet time deadlines, and perform under pressure.
- Possess good organizational skills and record-keeping skills.
- Possess the ability to speak and communicate effectively with customers and employees, both verbally and in writing.
- Good problem-solving ability.
- Have a can-do attitude, be able to articulate and overcome failure, and have a resilient mindset;
- Previous experience in customer services or contact centers preferred.
All your information will be kept confidential according to EEO guidelines.
