Needed for Lead Consultant – Genesys - IVR

Hello ,

Greeting from Bravens Inc.

We are Hiring for Lead Consultant – Genesys - IVR position with our Direct Client. Please find the JD below and kindly help me with your availability for the project, you can also refer someone who might be interested.

Role: Lead Consultant – Genesys - IVR

Location: Plano, TX

Duration: Permanent Hire/ Full Time

Job Description:

Preferred

• At least 5 years of experience in Business Process Consulting, problem definition, Architecture/Design /Detailing of Processes

• At least 4years of experience in Genesys 8.x version for call routing and reporting purposes Skills

• Experience on working on Java/Websphere based custom application for IVR

• Avaya Experience Portal

• NICE call recorder

• NICE IEX work force management

• At least 2 years of experience in Development/ Configuration/solutions evaluation/ Validation and deployment

• Analytical and Communication skills

• project and talent management

• Experience with project management

Qualifications Basic:

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.

• At least 7 years of experience with IT Development

Thanks & Regards,

Pratik Pitale