Company Overview
Bridgenext is a digital consulting services leader that helps clients innovate with intention and realize their digital aspirations by creating digital products, experiences, and solutions around what real people need. Our global consulting and delivery teams facilitate highly strategic digital initiatives through digital product engineering, automation, data engineering, and infrastructure modernization services, while elevating brands through digital experience, creative content, and customer data analytics services.
Don't just work, thrive. At Bridgenext, you have an opportunity to make a real difference - driving tangible business value for clients, while simultaneously propelling your own career growth. Our flexible and inclusive work culture provides you with the autonomy, resources, and opportunities to succeed.
Position Description
The Services Technician (Helpdesk) will provide technical support, incident and problem management to our client's end users on technology issues regarding computer operations and networks including software support and administration, installations, setups, error messages, system status and downtime procedures.
Responsibilities:
- Technical documentation
- Collecting and recording accurate test or process data for use in problem analysis and developing procedures for future information referral
- Maintaining records of all service requests and resolutions to proactively improve service levels
Workplace: Onsite at our client in Jacksonville, FL. You will work Monday to Friday from 7 am - 3:30 pm Eastern time.
Must Have Skills:
- Associate's degree in Computer Science or related discipline and one (1) year of professional experience in an IT service technician role OR Three (3) year combination of education, training and experience in installing, supporting, and maintaining network systems in a large corporate environment
- 1+ years' experience in:
- Installing, configuring, and troubleshooting software, hardware, networking and peripheral equipment
- Performing routine tasks such as system refreshes and data restores
- Managing device driver problems
- Setting up security
- Debugging application installations
- Researching for notes and system documentation
- Testing software or hardware related issues to enhancing, upgrading or new installations
Preferred Skills:
- Knowledge of:
- Common operating systems and business applications
- Backup and restoration procedures
- Networked/distributed computing environments
- Operating system commands and utilities
Professional Skills:
- Basic understanding of the competencies with demonstrated skills and abilities to successfully apply them under routine supervision
- Set priorities and establish a systematic course of action to ensure accomplishment of objectives on time and within budget
- Deal with ambiguity and make decisions with limited information
- Exercise creativity and imagination in approaching assignment
- Quickly grasp new ideas and concepts
- Establish and maintain effective working relationships with users to provide information and advice, meet their needs and achieve expected results
- Work well within team and assist others with their assignments
- Identify what issues need to be communicated and inform others
- Must have excellent communication skills, both verbally and written
- Follow through with commitments
- Flexible and willing to change working schedule when necessary to accomplish the task
- Excellent customer service skills
- “Can do” attitude
Bridgenext is an Equal Opportunity Employee
US citizens and those authorized to work in the US are encouraged to apply
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