POSITION SUMMARY: The Business Office Manager supervises the Patient Services staff within the surgical department of the practice. This position requires a strong leader with the ability to lead, develop, and motivate staff to ensure optimal efficiency and deliver the highest quality of patient care.
POSITION LOCATION: 1601 W Lincoln Rd, Kokomo, IN 46902
ESSENTIAL RESPONSIBILITIES:
- Develop and guide staff to ensure consistency in performance and improve efficiencies.
- Coordinate patient scheduling and monitor patient flow throughout the office, ensuring timely patient services.
- Verify accuracy of data entry of patient insurance, charge entry, and payment balances on a daily and monthly basis.
- Help maintain inventory of all medications and supplies to ensure office is well stocked accordingly.
- Evaluate staff performance and provide additional training as necessary.
- Assist staff in their essential responsibilities, as necessary.
- Provide a safe, clean, organized and inviting environment for both patients and staff.
- Perform other duties and assume various responsibilities as determined by the office manager and doctor(s).
WHAT WE OFFER:
- Annual salary: $45,000-$50,000
- 6.5 paid holidays per year + 2 floating holidays
- Approximately 10 days of PTO within first year
- Full slate of benefits to include health, dental, vision, and 401k
- Growth and wage increase through company paid certification program
EDUCATION AND/OR EXPERIENCE:
- High school graduate, or equivalent
- Previous experience in ophthalmology is preferred.
- Previous experience with supervision is preferred.
- Previous experience in medical coding/billing is preferred.
COMPETENCIES:
- Excellent interpersonal, written and verbal communication skills
- Decisive leadership with above average judgment
- Detail oriented, self-starter, with strong organizational skills
- Able to effectively sustain multiple, simultaneous tasks
- Ability to lead, motivate, and promote a team environment
- Ability to build and maintain good rapport with the doctors, staff and patients, and handle situations with confidence, tact and resourcefulness
- Proactive, adaptable, with the ability to work under pressure to accomplish projects and meet deadlines in a fast paced environment
PHYSICAL DEMANDS AND WORK ENVIRONMENT (per ADA guidelines):
- Physical Activity: Standing for sustained periods of time, Talking, Hearing.
- Physical requirements: Light work.
- The worker is required to have close visual acuity to perform each activity.
PERSONAL DEVELOPMENT:
- Staff members are required to meet training expectations within the initial 90-day orientation period.
- Obtaining certification in ophthalmic field is encouraged. The company will provide assistance to all employees eligible for the Employee Career Development Program
