Temporary/On-Call Receptionist

Carnegie Heights at Henderson, a premier Independent Living senior living community in Henderson, Nevada, is seeking a friendly, professional, and customer-focused Receptionist to serve as the first point of contact for residents, families, guests, and vendors. The ideal candidate will possess excellent communication and organizational skills, a positive attitude, and a passion for providing exceptional hospitality. This role is responsible for greeting visitors, managing incoming calls, supporting administrative functions, and helping create a welcoming and engaging environment that reflects the high standards of our community.

We are proud to provide an engaging lifestyle, exceptional dining experiences, outstanding hospitality, and a vibrant community atmosphere where residents can thrive. Our team is dedicated to creating meaningful connections and delivering service that exceeds expectations every day. We are always looking for compassionate, collaborative professionals who are committed to making a positive difference in the lives of seniors. Every team member at Carnegie Heights plays an important role in our mission: to create an energized, welcoming community where residents enjoy purpose, independence, and an exceptional quality of life.

Position Summary: 

The Receptionist serves as the first point of contact for residents, guests, and staff, providing courteous assistance and ensuring a welcoming environment. This role is responsible for staffing the reception desk, answering and directing calls, greeting visitors, and assisting residents as needed. Key duties include maintaining registers and records, processing payments, performing clerical tasks, coordinating office supplies, and supporting marketing and activities functions. The Receptionist also assists with dining engagement, monitors communication and safety systems, and ensures the lobby and reception area remain clean and organized. Confidentiality, professionalism, and a customer-focused attitude are essential.

 Essential Duties & Responsibilities:

• Staff reception desk continuously during assigned period.
• Maintain Resident and Guest Register.
• Promptly answer telephone, directing calls to appropriate persons or relaying messages.
• Monitor for and direct incoming communications to appropriate persons.
• Monitor resident call system and assure staff response (if call system adjacent to reception desk).
• Monitor exit alarm system and assure staff response.
• Perform clerical duties as directed.
• Maintain inventory control system for all office supplies and order needed supplies as directed.
• Arrange coverage of reception desk during break and lunch periods.
• Graciously greet all visitors and politely assist them as necessary.
• Politely assist residents as necessary or assure other appropriate employees do so.
• Process payments for dining and other purchases.
• Perform simple, routine maintenance of office equipment.
• Perform simple housekeeping tasks to assure lobby and reception area is neat and clean.
• Compile new employee hire packets.
• Compile resident move-in packets.
• Perform marketing duties, including but not limited to:
  • Touring prospective residents;
  • Recording and reporting deposits received from prospective residents;
  • Entering professional and prospective resident information into community contact system; and
  • Compile Information Packets.
• Perform activities duties as directed by Business Office Manager/Operations and Administration Director, including but not limited to:
  • Conducting activities;
  • Assisting with community newsletter clerical functions; and
  • Assembling craft supplies for projects as required by Social Director
• Maintain resident, employee, and community information in strict confidence (with community management or other employees as necessary).
• Make reservations for activities, dining, special events
• Participate and collaborate with Community Management Team and Director of Hospitality in providing the highest standard of dining room experiences that include;
  • Coffee and drink service
  • Act as a food runner
  • Bussing and clearing tables
  • resident engagement during the dining time.

• Demonstrate ability to communicate effectively, both verbally and in writing.
• Meet state or provincial health related requirements.
• Maintain any certifications as required by state or provincial regulations.