The role spans IT Strategy & Enterprise Architecture, Enterprise Infrastructure & Engineering, Business Applications, Data, Analytics & AI, and IT Operations & Service Management — with a strong mandate to simplify and modernize the technology landscape, and enable operational excellence and company’s scalable growth.
This role will report to - Vice President, Enterprise IT and Executive Leadership Team member
Leading through accountable pillar leads, the IT Director will need to ensure cross-functional integration, architectural discipline, and value-driven execution while balancing operational stability with transformation initiatives across cloud, SaaS, data, security, automation, and AI. This role carries end-to-end accountability for enterprise IT performance, service quality, platform maturity, and risk posture.
Responsibilities
IT Strategy & Enterprise Architecture
- Define and execute enterprise IT strategy aligned to business priorities.
- Establish architecture standards, integration principles, and technology roadmaps.
- Partner with enterprise stakeholders to ensure technology investments are governed, scalable, and outcome-focused.
Information Security & Cybersecurity
- Strengthen enterprise risk posture through proactive vulnerability management, incident readiness, and audit compliance.
- Embed security-by-design across infrastructure, applications, data platforms, and AI initiatives.
Enterprise IT Infrastructure & Engineering
- Provide strategic direction across cloud, network, endpoint, identity, collaboration, and core platforms through infrastructure leadership.
- Accountable for platform reliability, lifecycle governance, and operational maturity across enterprise infrastructure.
- Drive standardization, resilience, cost optimization, and business continuity across geographies.
Business Applications
- Own enterprise platforms (ERP, HCM, CRM, CPQ, ITSM, Financial systems, collaboration tools, etc.) aligned to end-to-end business processes.
- Lead application rationalization, modernization, and integration while balancing agility with architectural discipline.
Enterprise Data, Analytics & Reporting
- Own enterprise data platforms, analytics, and reporting capabilities ensuring governance, quality, and business alignment.
- Drive enterprise data architecture, integration standards, and trusted data foundations across business systems.
- Enable scalable reporting and self-service analytics through governed enterprise platforms.
- Ensure measurable adoption, data reliability, and decision support across internal functions.
AI Enablement & Predictive Intelligence in Internal Operations
- Drive responsible AI adoption across internal enterprise platforms, IT operations, and business enabling functions.
- Develop predictive intelligence capabilities that improve planning, productivity, risk awareness, and decision making.
- Identify and scale AI-led automation and intelligent workflow opportunities aligned to enterprise priorities.
- Ensure AI initiatives align with enterprise governance, security, and risk frameworks.
IT Operations & Service Management
- Own end-to-end enterprise IT service delivery, performance, and user experience outcomes.
- Drive operational excellence through automation, proactive monitoring, and continuous improvement.
Stakeholder, Executive & Governance Engagement
- Act as a trusted advisor to senior leadership on technology, risk, cost, and transformation decisions.
- Provide clear, data-driven updates in executive forums and governance reviews.
- Establish transparent governance mechanisms that enable speed without bureaucracy.
Financial Management & Vendor Ecosystem
- Own IT financial performance, annual operating planning, cost optimization, and value realization across the technology portfolio.
- Manage strategic partnerships with cloud providers, SaaS vendors, system integrators, and security partners.
Team Leadership & Capability Building
- Lead and build a high-performing enterprise IT organization.
- Build leadership depth, strengthen internal capabilities, and ensure cross-pillar collaboration and accountability.
- Ensure clear accountability across pillar leads while maintaining enterprise-wide delivery ownership.
Qualifications
- Bachelor’s degree in IT, Computer Science, Engineering, or related field; Master’s preferred.
- 18–20 years of progressive enterprise IT leadership experience.
- Proven experience leading an enterprise IT organization or significant multi-pillar IT function, with accountability for strategy, operations, risk, and business outcomes.
- Proven accountability for enterprise IT environments within consulting, technology services, or global enterprise organizations.
- Demonstrated success balancing operational stability with transformation initiatives across cloud, SaaS, modernization, and automation.
- Strong executive engagement experience, including governance forums, risk discussions, and budget ownership.
- Experience operating within security-conscious, audit-driven environments.
Technical & Functional Depth
- Enterprise infrastructure (AWS, Azure, GCP, networking, identity, endpoints, collaboration platforms)
- Information security & cybersecurity governance
- Enterprise business platforms (Salesforce ecosystem, Oracle Fusion, SAP, ITSM platforms, collaboration tools)
- Data platforms (BigQuery or similar), analytics, and AI enablement
- IT operations, service management, and enterprise architecture
Leadership & Executive Competencies
- Enterprise-first mindset connecting technology decisions to business outcomes.
- Calm, structured leadership during incidents, escalations, and security events.
- Ability to simplify complexity and influence non-technical executives.
- Proven capability to build and mentor high-performing leadership teams.
What Success Looks Like in This Role
- Stable, secure, and resilient IT operations with reduced risk exposure.
- Simplified technology landscape with optimized run costs.
- Faster enablement of business initiatives through scalable platforms.
- Predictable security posture and strong executive confidence.
- Improved user experience and operational efficiency.
- IT recognized as a strategic business enabler.
