ROLE : Senior Change Management Consultant
ROLE DESCRIPTION
- A change management consultant will play a key role in ensuring projects or change initiatives meet objectives on time and on budget by increasing employee adoption and usage
- Focus on the people side of change, including changes to business processes, systems and technology, job roles and organization structures
- The primary responsibility will be creating and implementing change management strategies and plans that maximize employee adoption and usage and minimize resistance
- The change manager will work to drive faster adoption, higher ultimate utilization of and proficiency with the changes that impact employees
- These improvements will increase benefit realization, value creation, ROI and the achievement of results and outcomes
- While the change manager may or may not have supervisory responsibility, this person will have to work through many others in the organization to succeed
- CM Consultant will act as a coach for senior leaders and executives in helping them fulfill the role of change sponsor
- CM Consultant may also provide direct support and coaching to all levels of managers and supervisors as they help their direct reports through transitions
- Support project teams in integrating change management activities into their project plans
- Apply a structured methodology and lead change management activities
- Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative
- Support communication efforts
- Support the design, development, delivery, and management of communications
- Assess the change impact
- Conduct impact analyses, assess change readiness and identify key stakeholders
- Support training efforts
- Provide input, document requirements, and support the design and delivery of training programs
ADDITIONAL RESPONSIBILITIES MAY INCLUDE
- Complete change management assessments
- Identify, analyze and prepare risk mitigation tactics
- Identify and manage anticipated resistance
- Consult and coach project teams
- Create actionable deliverables for the five change management levers like communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan
- Support and engage senior leaders
- Coach managers and supervisors
- Support organizational design and definition of roles and responsibilities
- Coordinate efforts with other specialists
- Integrate change management activities into project plan
- Evaluate and ensure user readiness
- Manage stakeholders
- Track and report issues
- Define and measure success metrics and monitor change progress
- Support change management at the organizational level
- Manage the change portfolio
QUALIFICATIONS/EXPERIENCE
- 8 plus years of experience, at least 3 years in ERP
- Minimum of bachelors degree Business, Engineering or Computer Science, HR
- Techno Commercial knowledge
- Change Management certification Prosci preferred
TECHNICAL EXPERTISE
- In depth understanding of SDLC project like SAP or Oracle Project
- Understanding of relevant business processes in Procurement, Supply Chain, Analytics or Logistics
- Knowledge of current technology
- Having experience in Auto, Engineering, Discrete, Pharma, CPG, Retail, Oil and Gas, Hitech, Semiconductor
- Experience in Supply Chain, logistics, Manufacturing, Procurement, Planning and Distribution
- Emerging domain knowledge competencies
- Advanced degree preferred
- A solid understanding of how people go through a change and the change process
- Experience and knowledge of change management principles, methodologies and tools
- Exceptional communication skills, both written and verbal
- Excellent active listening skills
- Ability to clearly articulate messages to a variety of audiences
- Ability to establish and maintain strong relationships
- Ability to influence others and move toward a common vision or goal
- Flexible and adaptable; able to work in ambiguous situations
- Resilient and tenacious with a propensity to persevere
- Forward looking with a holistic approach
- Organized with a natural inclination for planning strategy and tactics
- Problem solving and root cause identification skills
- Able to work effectively at all levels in an organization
- Must be a team player and able to work collaboratively with and through others
- Acute business acumen and understanding of organizational issues and challenges
- Familiarity with project management approaches, tools and phases of the project lifecycle
- Experience with large scale organizational change efforts
- Change management certification or designation desired
SOFT SKILLS
- Excellent communication skills, verbal as well as written
- Positive attitude with flexibility and maturity to work in a challenging client environment
- Ability to drive project responsibilities in a dynamic and proactive manner
- Ability to showcase three Mahindra RISE Pillars eg Accepting No Limits, Driving Positive Change and Alternative Thinking
