Strategy & Operations Lead

As a Strategy & Operations Lead, you'll work across one or more of our core Strategy & Operations pillars, depending on your experience and the company's priorities. This role is designed for high-agency operators who thrive in fast-paced environments and want to work on the most important problems facing the business: from company strategy and operational excellence to customer transformation and enterprise growth. ### **Running Broccoli** Business Operations Objective: Build the operating system that helps Broccoli scale efficiently.

Responsibilities:

* Own business performance management, KPIs, reporting, and operational reviews. * Build and manage key enablement tools such as QBRs, health scorecards, and product adoption dashboards. * Drive business enablement initiatives that improve customer and revenue outcomes. * Lead cross-functional operational improvements across go-to-market, customer success, and growth. Founder's Office Objective: Drive company strategy, planning, and executive initiatives.

Responsibilities:

* Support strategic planning, board materials, and executive decision-making. * Lead high-priority company initiatives and special projects. * Drive alignment and execution against key company priorities. ### **Helping Customers Succeed** AI Transformation Objective: Help customers adopt AI and transform how their organizations operate.

Responsibilities:

* Advise customers on AI adoption, workflow redesign, and organizational change. * Develop best practices and transformation frameworks. * Support customers in realizing measurable value from AI. Intelligence Platform Objective: Provide customers with the data, insights, and benchmarks needed to drive outcomes.

Responsibilities:

* Deliver insights, benchmarks, and reporting that help customers improve performance. * Measure AI adoption, business outcomes, and value creation. * Help shape customer-facing analytics and intelligence capabilities. ### **Winning & Expanding Strategic Accounts** Value Creation Objective: Quantify, communicate, and maximize the business value of AI transformation.

Responsibilities:

* Build ROI models, business cases, and value creation frameworks. * Support enterprise sales and strategic customer conversations. * Partner with private equity firms and portfolio companies on AI transformation opportunities. ### **What We're Looking For** * 5–10+ years of experience at a top-tier consulting firm (e.g., McKinsey, Bain, BCG), PE firm, high-growth startup or comparable high-performance environment. * Passion for exploring and applying the latest AI tools and technologies to solve real business problems. * High-ownership mindset with a bias toward action and execution. * Strong analytical skills and a structured approach to problem solving. * Excellent written and verbal communication skills. * Excited to work in-person five days per week with the team in San Francisco.

Bonus * 1–2+ years of experience at a high-growth startup. * Experience working in home services or B2B SaaS.