Shift: Monday-Friday (9:30am-5:30pm or 11am-7pm) The Order Processor will provide customers with information regarding prices and availability of catalog and non-catalog products. Processes and enters orders for products received via internet, email, phone, and mail. Answers incoming telephone calls from customers regarding label questions. Places outgoing calls to customers in order to obtain information necessary to verify orders.
Order Processor Duties and Responsibilities Routes orders received by Order Processing Department Processes orders with all critical information necessary to produce the label to customer's specifications Reviews orders received for accurate pricing, spelling, and other information Contacts customer to confirm missing or additional information on orders and quotes (such as quantity and ink color) Prepares and ensures the completeness of order jacket and submits to QA Answers incoming telephone calls regarding Order Processing orders or inquiries regarding items and availability of those items Enters customer's specific quote request into the computer, emails, or auto faxes quote to customer Computes prices, discounts, and shipping charges on label orders and quote requests Retrieves quote requests from the Quote Queue and completes the quote or sends to the appropriate area to be completed.
Outsource orders to other vendors, complete follow-up on order including confirmation, shipping charges, tracking numbers, activating, and invoicing Handles special accounts, which may require special procedures Perform other duties as assigned
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