The Quality Manager will deliver measurable and sustainable results by leading the quality department(s), responsible and accountable for site quality performance in Guilford, CT. The Quality Manager will drive initiatives that support key objectives and strategies for our operations and will drive and own any future certification processes as well as continued compliance processes.
Primary Duties and Responsibilities
- Drive quality expectations process throughout the business through “hands-on” support
- Ensure potential needed compliance/certification processes such as Good Manufacturing Practices, ISO, and QMS as we align across multiple facilities
- Own the future ISO Program at the Guilford site
- Ensure customer quality standards are clear, documented, sent to customers as required and records are maintained
- Manages QA staff to effectively increase the quality of our products
- Collaborates on the transfer of work from facilities to proactively mitigate quality risks
- Issue RMA’s, coordinate investigations and respond with corrective and preventive actions CAPA for any customer complaints emphasizing error proofing related processes
- Facilitates root cause analysis of both internal and external issues
- Coordinates actions for quality-related credits including approvals and associated actions with stakeholders across the business
- Coach and champion functions to identify and implement opportunities to improve program and process effectiveness
- Monitor progress of key initiatives to check if changes yield desirable results
- Establish measurable standards at the start of a project and then compare actual project results against these, regularly generating detailed update reports to key stake holders
- Act as a technical expert, coach and train other team members in problem solving and risk mitigation
- Deploy the appropriate Quality/Delivery/Cost metrics and management routines at all levels of the organization
- Collaboration with Quality Managers from other locations on companywide projects
- Create value stream and/or process maps to help standardize process and workflow where necessary
