Overview
Perform clerical/office support for the Financial Aid department. Provide customer services and support to students and visitors. Assist the director and administrators in the department as appropriate.
Responsibilities
- Provide first-line support to students and parents, answering questions related to financial aid applications, eligibility, and award processes.
- Coordinate with staff in other departments to support the students if needed.
- Assist in the preparation and distribution of financial aid communications, including emails, flyers, and brochures.
- Assists with ensuring the accuracy of the Financial Aid website and other social media platforms.
- Assist with outreach activities to various on and off campus constituencies: i.e. high schools, community centers.
- Maintain accurate and confidential student financial aid records.
- Assist with processing financial aid applications, such as comparing list and roster, organizing files.
- Participate in outreach activities such as financial aid workshops, orientation sessions, and college events.
- Utilize financial aid management systems to update and retrieve data as needed.
- Help troubleshoot issues with online financial aid applications and software.
- Assist other office personnel with special assignments or substitute for absent personnel when appropriate.
- Other tasks assigned by the Director of Financial aid of class information for registration system and reconcile with brochure content.
Qualifications
Education:
- High school diploma required.
- Associate degree preferred.
Experience:
- 2 years of related experience or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired.
- Previous experience in an administrative support role; experience in a financial aid office is a plus.
- Manages difficult or emotional customer situations.
- High level of customer service experience.
- Familiarity with financial aid regulations and procedures (e.g., FAFSA, Direct Loans) is desirable.
Knowledge Abilities/Skills:
- Excellent verbal and written communication skills.
- Strong interpersonal skills with a focus on empathy and service.
- Proficient in Microsoft Office Suite and capable of learning new software applications.
- Ability to work independently and as part of a team.
- Strong organizational skills and the ability to manage multiple tasks simultaneously.
Preferred Qualifications & Special Considerations:
Knowledge of Monmouth County and its communities.
Application Documents
Cover Letter, Other, Resume
Pay Rate
$19.97/hr
